Job Description
Job Description
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Curious ? Join the Insite Journey !
Full-Time, In Office, Minimal Travel
Why join Insite? 401k, PTO, and benefits (health, vision, dental, short / long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations !
Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets : Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!
As a New Business Account Manager, you will drive growth and strengthen client relationships through a consultative and solution-focused approach. You will act as a trusted advisor, combining business insight, empathy, and adaptability to create meaningful client partnerships. This role requires strong communication, strategic thinking, and a deep understanding of how contact centers deliver value. Success in this role is measured by your ability to grow accounts through trust, insight, and measurable impact.
How you can be Exceptional in this role :
Develop and maintain long-term client relationships that promote retention, satisfaction and growthIdentify opportunities for expansion through consultative conversations and data driven insightsBuild, manage, and execute strategic outreach and sales campaigns across multiple channels (phone, email, LinkedIn)Conduct prospect research, lead qualification, and opportunity assessments to drive new client acquisitionCreate and deliver professional, visually compelling presentations that connect client needs with Insite's solutionsDemonstrate consistent follow-up and proactive communication across all client interactionsMaintain CRM accuracy and track performance metrics including pipeline activity and conversion ratesTrack retention and revenue performance to ensure growth and client satisfactionStay current on industry trends, competitor landscape, and emerging CX solutions to proactively guide clientsHow you will help us Succeed together :
3-5 years of experience in Account Management, Sales, or Client Relations with a proven ability to meet or exceed goalsExpertise in CRM systems and pipeline management with a demonstrated ability to convert leads into clientsStrong communication, presentation, and story telling skills that foster trust and connectionProven ability to balance multiple client priorities while maintaining strong follow-through, accountability and attention to detailEntrepreneurial mindset with a drive for continuous improvement, curiosity, and learning agility grounded in humilityThrives in a fast-paced, collaborative environment while maintaining professionalism and poiseHow you can Stand out :
Knowledge of contact center operations, workforce management, and customer experience best practicesFamiliarity with consultative sales frameworks, solutions-based selling, and proposal developmentDemonstrated ability to translate client challenges into actionable, data-driven solutionsExperience building consultative relationships that balance empathy with strategic insightEqual Opportunity Employer M / F / D / V