Sr. Director, Division Operations

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Senior Director, Division Operations for JLL’s Technology Division within Work Dynamics is a key senior leadership role responsible for translating our division's vision into tangible results. This leader will serve as a trusted advisor to the Division President and Managing Directors, driving efficiency and operational excellence across a global, matrixed environment. The Business Services and Programs Lead will manage internal, routine business functions, allowing our client‑facing leaders to remain focused on market expansion, building industry eminence, and nurturing key client relationships.

This role requires a proven leader who can shape and execute strategy, optimize workflows, and unify teams. By leveraging a deep network within the firm, the Operations Director will champion transformational change and influence cross‑functional teams to execute strategic goals with precision and agility.

Key Responsibilities

• Operational Leadership & Efficiency : Drive the day‑to‑day internal operations of the division. This includes overseeing critical business processes such as internal audits, compliance, training, reporting, GAME / Momentum, and other systems. Lead efforts to streamline workflows and eliminate inefficiencies to foster a more agile and effective operating model.
• Strategic Execution & Program Management : Partner with senior leadership to design and implement strategic initiatives that enhance financial performance. Oversee the successful execution of all divisional and corporate programs, ensuring teams have the resources and support needed to deliver with impact. This involves translating high‑level vision into actionable outcomes and aligning key activities with broader business objectives.
• Vision & Innovation : Act as a thought partner to senior leaders, guiding the development of new initiatives and proposing innovative solutions that set JLL apart in the marketplace. Foster a culture of creativity and fresh ideas, and define the roadmap for key programs that enhance both the employee and client experience.
• People & Culture : Partner with HR to cultivate a high‑performance culture grounded in employee engagement, leadership development, and continuous learning. Take the lead in organizing and defining the plan Division leadership meetings, Division Workouts, Global Industries meetings, Town Halls, and other forums that strengthen relationships and align a global workforce.
• Global Communication & Stakeholder Engagement : Manage the flow of information across a complex, global organization. Work with business units to align leadership, resources, and strategies, ensuring cohesive collaboration. Deliver clear and consistent messaging to all levels so internal stakeholders remain informed on progress, key outcomes, and operational objectives.
• Performance Tracking & Reporting : Establish governance structures and accountability frameworks that promote transparency and effective decision‑making. Oversee the tracking and reporting of key internal performance metrics and provide data‑driven insights and recommendations to senior leadership to drive continuous improvement.

Qualifications

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position : 170,000.00 – 250,000.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

Remote – Boise, ID, Charlotte, NC, Chicago, IL, Dallas, TX, Denver, CO, Los Angeles, CA, Minneapolis, MN, New York, NY, Raleigh, NC, Salt Lake City, UT, San Diego, CA, San Francisco, CA

Personalized benefits that support personal well‑being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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