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Help Desk Specialist - IT
Help Desk Specialist - ITRussell Tobin • Columbus, OH, United States
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Help Desk Specialist - IT

Help Desk Specialist - IT

Russell Tobin • Columbus, OH, United States
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Overview

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$19.00 / hr - $21.00 / hr

Contract : 12 months (potential for extension or permanent hire)

A large financial services company is looking for a IT Service Desk Agent to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service.

Responsibilities

  • Answer IT support calls and resolve issues quickly
  • Provide excellent customer service with active listening and empathy
  • Use a knowledge base and ticketing system to track and solve problems
  • Communicate clearly via phone, chat, and documentation
  • Collaborate with teams and follow company policies

Qualifications

  • High school diploma or GED (plus relevant work experience)
  • 2-5 years of chat support experience in a fast-paced setting
  • Strong problem-solving skills & self-motivation
  • Ability to troubleshoot software & hardware issues

    • Seniority level

  • Entry level

    • Employment type

  • Contract

    • Job function

  • Finance and Information Technology

    • Industries

  • IT Services and IT Consulting and Financial Services

    • #J-18808-Ljbffr

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