Claims Quality Specialist Lead

Join Our Team At Gallagher Bassett

Be part of a resilient team that redefines excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants. This role offers a chance to join a team where your skills and dedication can truly make a difference. Even if you feel you're close but not an exact match, we encourage you to apply.

Great Opportunity for a Large Dedicated Client - Many Perks!!! This role is HYBRID, with at least three days a week in the client's Washington corporate office. Your role will involve :

• Managing compliance and quality functions to assist Field Operations and Account Management in exceeding our client's claim handling expectations.
• Collaborating internally and externally to develop strategic plans for the client's customized requirements.
• Proactively identifying areas for development, conducting training and education, and developing special projects to assist the Field with improved performance.
• Planning, conducting, and managing assignments demonstrating comprehensive knowledge of claim handling requirements.
• Developing project plans, collecting and analyzing data, and presenting findings and recommendations.
• Planning, coordinating, and directing training and staff development programs for the client.
• Conducting needs analysis studies and conferring with leadership to determine training needs.
• Formulating audit and training policies, programs, and schedules based on knowledge of identified client needs, company production processes, business systems, or changes in products, procedures, or services.
• Organizing and developing training manuals, reference library, and other educational materials.
• Developing special projects designed to increase efficiency and overall claims handling performance.

Required : Bachelor's degree and a minimum of six years of claims experience. Strong analytical and technical skills; solid working knowledge of claims handling best practices. Working knowledge of Word, Excel, Adobe Professional, and Power Point. Preferred : Knowledge of accepted industry standards and practices. Solid understanding of insurance companies, third party administrators, and the insurance brokerage business. Computer knowledge with related claims and business software experience.