Virtual Medical Assistant

Virtual Medical Assistant

Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in-clinic visit. A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the rooming process to assist the in-office medical assistant in expediting onsite rooming in preparation for the patient's visit with their physician or APP.

Essential Functions :

• Conducting telephonic pre-visit check-ins on the patients of your assigned practice or practices. Spend 7-8 hours a day on the phone with patients to ensure all pre-visit information is solicited from the patient and documented in the patient's chart in preparation for their visit.
• Confirm reason for the visit, go over the medication list, social determinants of health, gaps in care, and eligibility for assistance or other referral services for each of your patients. Coordinate and collaborate with the practices' providers, and clinical and office staff to ensure the rooming process of the on-site visit is expedited.
• Making approximately 30-50 phone calls a day to yield the 12-16 patient interactions necessary to complete 20 minutes of registration for 12-15 patients a day.
• Doing all of the above while maintaining your patients' privacy, confidentiality, and safety, and adhering to ethical, legal, and accreditation / regulatory standards at all times.

Temperament :

Skills, Qualifications, and Required Experience :

Experience Requirements : 1-2 years of Healthcare experience as a Certified / Registered Medical Assistant with active certification required. 1-2 years of Technology experience - preferably with multiple EMR / EHR systems, but at a minimum familiar with EPIC. At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or care coordination experience is a preferred 1-2 years of Experience working in a collaborative, fast-paced, entrepreneurial environment is ideal. 1 year of Computer experience for in putting data and reviewing patient demographic material.

Education Requirements : High School Diploma or GED equivalent Medical Assistant Program : Certificate Required

Certification / Licensure Requirements : Basic Life Support (BLS) required within 30 days Certified Medical Assistant (CMA) required at time of hire Current Procedural Terminology (CPT) preferred at time of hire

Equipment and work aids may include : Computer, telephone, calculator, fax machine, copy machine. Other equipment as determined by the practice. We will provide you with a company computer and all of the software you need to make patient calls and do your job, but your home office setup must also include :