Senior Product Manager, Unified Service Platform

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

What Product Management is like at Gusto :

• We’re looking for high-autonomy, entrepreneurial Product Managers to build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners—owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty gritty details.
• Our Product team is lean, which means you’ll have a high degree of impact and ownership.
• We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners.

About the Role

Join our Unified Service Platform team as a Staff Product Designer and help redefine how we deliver exceptional customer support. You’ll craft seamless, intuitive experiences that empower customers to get the help they need, quickly and confidently. With AI at the forefront, you’ll explore innovative ways to enhance the end-to-end support journey, from smart self‑service to live agent interactions. You’ll collaborate closely with data science and customer experience teams to align on insights and strategy. As we expand our focus on delivering scalable, personalized support experiences, this is a unique opportunity to shape a growing product area and make a meaningful difference for small businesses.

About the Team

Gusto equips small businesses with essential tools like Payroll, Benefits, Time Tracking, and Financial Products, all backed by our CX teams, who ensure customers get maximum value. The Unified Service Platform team’s mission is to build AI‑driven solutions that transform customer touchpoints into fast, efficient, and delightful experiences that empower our customers and support teams to make informed decisions and get help throughout the customer lifecycle.

Here’s what you’ll do day-to-day

Here’s what we’re looking for

Compensation

Our cash compensation amount for this role is $153,000 / yr to $191,000 / yr in Denver and most major metro locations, and $186,000 / yr to $230,000 / yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise, and may vary from the amounts listed above.

Location and Remote Policy

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2–3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto’s subsidiary, whose physical office is in Scottsdale.

Note : The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Equal Opportunity Employer

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto’s Applicant Privacy Notice.

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