Operations Manager

Job summary
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated customer-focused individuals who want to join our team as an Operations this role you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety quality attendance and performance. To achieve this managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time to the right location.

Our Operations workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customers door. Please note that all workflows have slight building variations but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements:
- Support mentor and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews determining productivity requirements and partnering with other Leaders to load balance
- Manage safety quality productivity and customer delivery promises
- Collaborate with all support teams including Safety Engineering Loss Prevention Quality Assurance Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push pull squat bend and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
Our fulfillment network launches new Operations sites every year providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business current openings.

- 3 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 1 years of performance metrics process improvement or lean techniques experience
- Experience managing a team of 2 salaried employees and 70 indirect employees
- Experience scoping leading and implementing process improvements through: Lean process Kaizen and/or Six Sigma.
- Demonstrated problem solving skills and analytical skills
- Excellent customer service skills communication skills and interpersonal skills
- Track record of meeting or exceeding department performance goals
- A Bachelors or Masters degree in Engineering Operations Supply Chain/Logistics or a related field.
- Experience in: military manufacturing automotive biotech electronics energy instrumentation machinery defense/aerospace medical cosmetics production or distribution environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at IL Joliet - 91000.00 - 136500.00 USD annually