Medical Assistant - Triage

• Perform telephonic and electronic triage by assessing patient symptoms and concerns to determine the urgency of their needs.
• Effectively communicate with patients, physicians, and other staff members to coordinate patient care.
• Provide patient education and medical advice based on established clinical protocols and provider instructions.
• Document all patient interactions, assessments, and care coordination in the electronic health record (EHR) system.
• Manage incoming patient messages and prescription refill requests, ensuring timely follow-up.
• Assist in scheduling appointments based on patient acuity and urgency.
• Process lab results and other patient correspondence as directed by the provider.
• Handle sensitive patient information with the utmost discretion and confidentiality.

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) is required.
• Previous experience in a medical office, with OB/GYN experience strongly preferred.
• Proven experience with telephone triage is a plus.
• Familiarity with medical terminology and Electronic Health Records (EHR) is essential; experience with [Greenway Intergy] is a bonus.
• Excellent communication skills, including the ability to actively listen and convey information with clarity and compassion.
• Strong critical thinking and problem-solving skills to assess patient needs accurately.
• Exceptional organizational skills and attention to detail.
• Ability to multitask and adapt to changing priorities in a high-volume clinical setting.

McEwen and Associates, Inc. is a medical services organization based in Irving, TX. We are committed to providing physicians and allied healthcare professionals with personalized and efficient service.