Patient Services Manager - Vital Tears

Job Description

Job Description

POSITION PURPOSE :

This mission centered position works closely with the Patient Services leadership team (lead, supervisor, manager, director) to ensure efficient and effective day to day operations of the Patient Services department by focusing on continuous process improvements and staff development.

ESSENTIAL DUTIES / RESPONSIBILITIES :

• Main point of contact for Patient Services team for daily support and problem solving
• Responsible for supporting and maintaining a fully trained team within Patient Services
• Ability to perform all roles within Patient Services and challenge current processes to create department efficiencies.
• Responsible for ongoing coaching and development to Patient Services staff, supervisor, and leads related to team development and personal growth.
• Work through day-to-day issues within database systems, shipping issues, and / or unforeseen situations
• Ensure timely and satisfactory resolution of any and all client concerns, problems or issues.
• Serve as a resource for Patient Services team by maintaining open lines of communication.
• Ensure PS department work instructions, SOPs, and training documents are up-to-date
• Identify and initiate departmental process improvements from troubleshooting, development, testing, training, and implementation
• Track and monitor performance utilizing metrics and reports to determine improvement strategies and tactics for staff development and overall customer service levels
• Maintain strict confidentiality of donor, recipient and patient information.
• Assist as needed, in the set-up and training of new clients, partners and facilities.
• Establish, strengthen and maintain professional working relationships with all external and internal partners.
• Attend national and local conferences, meetings and events as needed.
• Exhibit a professional demeanor towards all clients, partners and facilities
• Availability to be on call, as needed, after hours for business related matters.

LEADERSHIP

Maintain quality results through continued training of competencies and performance assessments; ensure appropriate documentation.

EDUCATION :

QUALIFICATIONS and EXPERIENCE :

PHYSICAL REQUIREMENTS :

ENVIRONMENTAL DEMANDS

NOTE : The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned.

Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff and seek diversity in our applicants. Saving Sight does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote persons who support the goals and mission of the institution.

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