Senior Project Manager

A company is looking for a Senior Client Services Project Manager, CX.

Key Responsibilities

Lead end-to-end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations

Build and maintain project plans, schedules, and required documentation while facilitating communication with all stakeholders

Identify and mitigate risks, manage escalations, and guide teams through launch readiness and project closeout

Required Qualifications

5-7 years of project management experience in customer-facing environments

Proven ability to manage end-to-end delivery using Agile, Waterfall, and hybrid approaches

Experience with technical and AI / GenAI software delivery projects

Proficient with project management tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet)

PMP certification preferred