Technical Account ManagerVirtualVocations • Astoria, New York, United States

Technical Account Manager

VirtualVocations • Astoria, New York, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Technical Account Manager who will provide proactive technical support to enhance customer success.

Key Responsibilities

Analyze support trends and customer usage patterns to identify optimization opportunities

Develop proactive solutions and recommendations to prevent recurring issues

Create customer-specific guidance and best practices to improve system utilization and ROI

Required Qualifications

2-4 years of technical support experience with a focus on customer success

Strong analytical skills to identify patterns and trends from support data

Experience in customer-facing roles with a consultative problem-solving approach

Advanced troubleshooting skills with an emphasis on root cause analysis

Experience with SQL databases and basic data analysis capabilities

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Technical Account Manager • Astoria, New York, United States

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