NetSuite Senior Manager, Customer Success Insights Content & Engagement

Customer Success Insights Content & Engagement Manager

We are seeking a creative, strategic, and collaborative leader for the Customer Success (CS) Insights Content & Engagement team within the NetSuite Customer Success organization. This team is responsible for developing compelling strategic content that elevates the value of Customer Success and NetSuite internally and externally. As Sr Manager, CS Insights Content and Engagement, you will lead a team of individual contributors across two core functionscontent development and driving strategic engagement. You will guide cross-functional efforts to create consistent, high-impact narratives and assets that align with Customer Success go-to-market strategies and help CS influence pipeline, accelerate deals, and deliver exceptional customer outcomes.

Key responsibilities include :

• Leading, coaching, and developing a high-performing team of Program & Project Managers focused on content creation and engagement.
• Overseeing development and execution of messaging frameworks, assets, and support materials that reinforce the value of Customer Success across industries and solutions.
• Partnering closely with teams in Sales, Marketing, Product, and CS leadership to align on strategic priorities, launch planning, and campaign execution.
• Representing Customer Success in video interviews and digital content, serving as an engaging and credible on-camera spokesperson for CS.
• Conducting on-camera interviews with executives and thought leaders, distilling complex topics into compelling, audience-appropriate narratives.
• Ensuring consistency in voice, tone, and brand across all customer- and sales-facing CS communications.
• Guiding storytelling strategy and overseeing the creation of presentations, videos, and digital collateral.
• Serving as a strategic thought partner and editor for key initiatives, ensuring content is clear, concise, and tailored to its audience.
• Measuring the impact of content and engagement efforts; optimizing based on feedback and results.
• Contributing to annual and quarterly planning cycles, aligning CS Insights team initiatives with cross-functional teams and broader business priorities.

Qualifications : Experience :

Skills :

Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only.

CA : Hiring Range in CAD from : $88,100 to $192,600 per annum. US : Hiring Range in USD from : $97,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following :

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - M3.

About Us :

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.