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Service Shop Foreman
Service Shop ForemanNashville • Nashville, Indiana, USA
Service Shop Foreman

Service Shop Foreman

Nashville • Nashville, Indiana, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Cumberland International Trucks is seeking an experienced commercial truck dealership Service Foreman to join our team in Nashville TN . This position willhelp launch performance and customer satisfaction to the next level while motivating and managing service technicians. Work with all makes and models medium and heavy duty class 7 and 8 trucks and brands like Cummins Eaton International Allison etc. From dealing directly with customers to assigning repair work the Service Shop Foreman will serve as liaison between techs and customers; should have customer service and supervising experience; dealership experience desired.

Responsibilities :

  • Recruit interview and hire knowledgeable technicians that can follow OEM repair guidelines.
  • Coach and mentor technicians to produce quality repairs in an efficient manner.
  • Responsible for managing the service departments financial goals by analyzing efficiencies and gross profit margins. Contributing factors include productive staffing customer relations / retention & all aspects of the service department operations.
  • Ensure that customers receive prompt courteous & effective service.
  • Assign work & supervise Diesel Technicians; serve as a liaison between technicians & customers.
  • Take ownership of the customer experience by carrying out additional assignments leaving the customer with a positive dealership experience
  • Excellent communication skills externally & internally; build lasting relationships with customers.

Qualifications :

  • Minimum 3 years technical experience in medium / heavy duty truck industry is desired.
  • Technician training certification such as ASE and / or OEM is desired.
  • Excellent customer service skills internally and externally.
  • Must be familiar with warranty guidelines and processes.
  • Ability to manage others in a positive way empowering independence & process adherence while observing the companys core values.
  • Must possess a high degree of product and technical knowledge.
  • Excellent written and communication skills.
  • Efficient in multi-tasking with strong organizational skills.

    • Desired Qualifications :

  • Working knowledge of Microsoft program applications currently in use at this location.
  • Good organizational skills
  • Willing to pursue self-development courses.
  • Working knowledge of International and supplier warranty policies.
  • Strive for respect and facilitate teamwork within assigned area.

    • Physical Requirements :

  • Ability to stoop bend climb crawl lift reach and any other position necessary to work on a diesel engine and truck including tires.
  • Ability to lift up to 75 lbs.
  • Ability to work in a hot or cold wet or humid environment.

    • Employee Benefits :

  • 8 Paid Holidays / PTO (Paid Time Off) / Vacation / Paid Birthday Off
  • Mentorship / Internship Programs / Work-life Balance / $500 Employee Referrals
  • Paid Training / Certification Reimbursement / 401-K with Employer Match thru Fidelity
  • Medical / Voluntary Vision & Dental
  • Life & AD&D Benefits & Supplemental Life / Short-Term & Voluntary Long-Term Disability
  • Access to Teladoc 24 / 7 / 365 digital access to doctors / Free & Confidential Employee Assistance Program

    • EOE : Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications merit & business needs

    Key Skills

    Construction Experience,Heavy Equipment Operation,Rigging,Commercial Driving,Paving,OSHA,Roofing,Irrigation,Telecommunication,Horizontal Drilling,Excavator,Leadership Experience

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Shop Foreman • Nashville, Indiana, USA

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