Cumberland International Trucks is seeking an experienced commercial truck dealership Service Foreman to join our team in Nashville TN . This position willhelp launch performance and customer satisfaction to the next level while motivating and managing service technicians. Work with all makes and models medium and heavy duty class 7 and 8 trucks and brands like Cummins Eaton International Allison etc. From dealing directly with customers to assigning repair work the Service Shop Foreman will serve as liaison between techs and customers; should have customer service and supervising experience; dealership experience desired.
Responsibilities :
- Recruit interview and hire knowledgeable technicians that can follow OEM repair guidelines.
- Coach and mentor technicians to produce quality repairs in an efficient manner.
- Responsible for managing the service departments financial goals by analyzing efficiencies and gross profit margins. Contributing factors include productive staffing customer relations / retention & all aspects of the service department operations.
- Ensure that customers receive prompt courteous & effective service.
- Assign work & supervise Diesel Technicians; serve as a liaison between technicians & customers.
- Take ownership of the customer experience by carrying out additional assignments leaving the customer with a positive dealership experience
- Excellent communication skills externally & internally; build lasting relationships with customers.
Qualifications :
Minimum 3 years technical experience in medium / heavy duty truck industry is desired.Technician training certification such as ASE and / or OEM is desired.Excellent customer service skills internally and externally.Must be familiar with warranty guidelines and processes.Ability to manage others in a positive way empowering independence & process adherence while observing the companys core values.Must possess a high degree of product and technical knowledge.Excellent written and communication skills.Efficient in multi-tasking with strong organizational skills.Desired Qualifications :
Working knowledge of Microsoft program applications currently in use at this location.Good organizational skillsWilling to pursue self-development courses.Working knowledge of International and supplier warranty policies.Strive for respect and facilitate teamwork within assigned area.Physical Requirements :
Ability to stoop bend climb crawl lift reach and any other position necessary to work on a diesel engine and truck including tires.Ability to lift up to 75 lbs.Ability to work in a hot or cold wet or humid environment.Employee Benefits :
8 Paid Holidays / PTO (Paid Time Off) / Vacation / Paid Birthday OffMentorship / Internship Programs / Work-life Balance / $500 Employee ReferralsPaid Training / Certification Reimbursement / 401-K with Employer Match thru FidelityMedical / Voluntary Vision & DentalLife & AD&D Benefits & Supplemental Life / Short-Term & Voluntary Long-Term DisabilityAccess to Teladoc 24 / 7 / 365 digital access to doctors / Free & Confidential Employee Assistance ProgramEOE : Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications merit & business needs
Key Skills
Construction Experience,Heavy Equipment Operation,Rigging,Commercial Driving,Paving,OSHA,Roofing,Irrigation,Telecommunication,Horizontal Drilling,Excavator,Leadership Experience
Employment Type : Full-Time
Experience : years
Vacancy : 1