State Licensed Executive Resolution Specialist

A company is looking for an Executive Resolution Specialist.

Key Responsibilities

Manage executive escalations and incident management by investigating and resolving customer concerns across multiple channels

Track escalation data and propose settlement agreements while managing multiple cases simultaneously

Draft written correspondence for escalated concerns and communicate effectively with stakeholders

Required Qualifications

Associate's Degree in Business, Marketing, or equivalent experience, or 2+ years in business analysis, research, or related fields

2+ years in business writing or Consumer Relations with customer escalation experience

ACA (Accredited Claims Adjuster's license) required within the first 90 days of hire

Proficiency in MS Word, Excel, and other MS Office Applications

Ability to handle multiple tasks simultaneously and make sound judgments in resolving customer issues