Admissions Advisor I

Job Description

Job Description

This is an on-site, full-time position (40 hours per week), and includes eligibility for all RMU benefits, including health, dental, vision, life insurance, short- and long-term disability, 401(k), and more. In addition, this position receives 17 paid holidays annually, 3 paid floating holidays annually, and accrual of paid vacation and paid sick time.

REPORTING RELATIONSHIPS

Position Reports to : Admissions Manager

Positions Supervised : None

POSITION PURPOSE

As an Admission Advisor I, the individual must possess proficient communication skills to effectively engage with prospective students as well as other stakeholders, maintaining professionalism and empathy in all interactions. The role demands critical thinking and problem-solving abilities to assess applicant and prospective student needs, resolve inquiries, and provide well-informed guidance throughout the admissions process.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Using a student-centered consultative approach, advise prospective students regarding their educational options and program eligibility

2. Maintain knowledge of each of the University’s degree programs and other offerings

3. Communicate via telephone, text, and / or electronic mail with prospective students through all stages of the recruitment and admission process

a. Establish a professional rapport with prospective students by helping to resolve their concerns.

4. Complete understanding of Admissions pipeline, prospect touch points, and how / where data is collected and stored within CRM.

5. Work with the Enrollment Management team in the development and administration of recruitment strategies

6. Assists with the formulation, development, and implementation of admissions-related policies and procedures

7. Represent the University at various admissions and University-related events, including :

a. professional conferences, college career / professional days, open houses, alumni events and professional development

8. Coordinate onsite / virtual information sessions for post-professional programs.

9. Provide on-site, individual campus tours.

10. Maintain regular communication with program directors and / or other designated program contacts

11. Regular use of CRM, including :

a. Managing new lead outreach

b. General communication documentation

c. Updates to and / or from prospect or applicant

d. Application processes

e. Qualified prospects and new applicant outreach

f. Manage a lead pipeline, track, and report on personal performance.

g. Develop regular reporting, including updates on admissions numbers, upcoming events, recruitment strategies and tactics

POSITION COMPETENCIES

• Communication
• Development of Self
• Job Knowledge / Skill Application
• Drives for Results
• Collaboration
• Integrity
• Critical Thinking
• Initiative
• Student / Customer-Centeredness

WORKING REQUIREMENTS / CONDITIONS

Education and Certification : A Bachelor’s degree is required, preferably in the Social Sciences or Communications.

Experience Required : 0-3 years of experience, preferably at an institution of higher education. Experience and successful track record in recruitment and admissions is preferred. Other customer focused and relationship development experience will be considered.

Skills and Abilities : Must be self-motivated and be able to work effectively in a fast-paced team environment

Teamwork : Ability to work successfully in a diverse team environment with an action oriented, positive attitude

Communication : Effective and influential communication skills. Comfortable speaking with prospective students one-on-one, in group settings, on the phone, or in person

Relationships : Successfully develops professional connections with prospective students, team members, partners and programs. Is sensitive to and values diversity in those connections. Brings a service-oriented approach to working with others.

Technology : Utilizes technology to improve efficiency and effectiveness

Flexibility / Adaptability to Change : In a rapidly growing and evolving department, flexibility to adjustments in responsibilities and day-to-day duties is necessary

Travel : Ability to travel as needed to support recruitment efforts at graduate fairs / events locally and regionally

Desire to help prospective students achieve their academic, professional, and personal goals

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Finger dexterity : Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together

Talking : Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly

Average Hearing : Able to hear average or normal conversations and receive ordinary information

Average Visual Abilities : Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery

Physical Strength : Sedentary work. Sitting most of the time. Exerts up to 10 lbs. of force occasionally (Almost all office jobs)

WORKING CONDITIONS

None : No hazardous or significantly unpleasant conditions (Such as in a typical office)

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability : Ability to deal with a variety of variables under only limited standardization. Able to interpret various instructions

Mathematics Ability : Ability to perform basic math skills, use decimals to compute ratios and percentages, and draw and interpret graphs

Language Ability : Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias; Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar. Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent); and variation in word order using present, perfect, and future tenses

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. RMUoHP maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Rocky Mountain University is an Equal Opportunity Employer