NICE CXone DeveloperVirtualVocations • Austin, Texas, United States
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NICE CXone Developer
VirtualVocations • Austin, Texas, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a NICE CxOne Developer to enhance and optimize Interactive Voice Response (IVR) systems for improved customer service experiences.
Key Responsibilities
Develop and enhance IVR systems using NICE CXone Studio
Design, implement, and test Studio Scripting logic and workflows
Integrate REST APIs with the IVR system for data exchanges and third-party integrations
Required Qualifications
NICE CXone Scripting skills and NICE CCaaS experience
6+ years' experience with NICE CXone suite of products
6+ years of experience with CXone Studio scripting and advanced contact routing
Strong knowledge of contact center KPIs and CCaaS architecture
Solid understanding of REST APIs and experience integrating with Web Services
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