Shop Supervisor Fleet Services

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Job Description :

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

At Ryder our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY . As an Operations Supervisor youll be part of a fast-paced team driven to succeed and empowered to develop your operations & managerial career. This is an essential industry and weve been in the game since 1933!

Position Summary

The Ops Supervisor assists the Ops Manager / Sr. Ops Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift including but not limited to : Technicians-In Charge Customer Service Coordinators Technicians and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers needs are being met while balancing financial operating quality safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and / or exceed assigned objectives. The Ops Supervisor will be cross functionally trained in order to be able to back up others within the shop. As with all Ryder shop positions the Ops Supervisor or Shift Supervisor is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This role may be a developmental position to prepare incumbents for the Ops Manager role because we allow you to carve out your own career path and promote from within based on performance. The continuous on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package 401k employer match PTO and a discount on shares!

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Shop Location - Benicia CA

Work Schedule - Monday-Friday

Hours : 7 : 00am to 5 : 00pm

Annual Salary - Plus Bonus Incentive!

Salary is determined based on internal equity; internal salary ranges; market data / ranges; applicants skills; prior relevant experience; certain degrees or certifications etc.

Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.

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most recently been named : Ryder Leaders Recognized as Top Women to Watch in Transportation in 2022 by Women in Trucking one of Fortune Magazines Worlds Most Admired Companies and one of Americas Most Responsible Companies by Newsweek.

Essential Functions

Workflow Management :

Responsible for work analysis planning and scheduling scheduling and assigning work to technicians productivity tracking and optimization shift and shop meetings and RO review and approval

Ensures all warranty policies and procedures are executed

Responsible for Triage of unscheduled customer drive-ins and for communicating with customers and assigning work to technicians as appropriate

Responsible for conducting yard checks to ensure proper work scheduling and prioritization

Labor Management

Provides management training and development of all personnel assigned

Responsible for Performance Management of all assigned personnel

Customer Management :

Responsible for customer relationship management to include issue resolutions customer satisfaction and retention as well as ensuring vehicle uptime

Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up breakdowns and vehicle status updates

Conduct customer visits as required by the Customer Care Plan

Asset Management :

Directs his / her direct reports in maintaining the appearance and maintenance of assigned location including sustaining 65 standards in all relevant shop areas of responsibility

Evaluates needs and makes recommendation for shop tooling and equipment requirements

Assist in the management and oversight of vehicle specifications and vehicle in service / out-service process

Assist in ensuring all vehicles have required specifications in SAM

Responsible for Parts Inventory management policies and procedures

Quality Management :

Responsible for Quality Inspections of PM & repairs as well as performing In Process Reviews of non-PM work

Perform breakdown root cause analysis implement corrective actions locally and when necessary communicate issues to Technical Assistance Center

Ensure Cleanliness and quality of repair for all maintained vehicles

Work with Service Manager to ensure all technicians are properly trained and qualified and TOPS plan is prioritized based upon Breakdown Rework and Running Cost trends

Maintain control / visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts / components is optimized

Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs

Accountable for maintenance of all relevant documentation required to meet and / or exceed local state federal as well as customer requirements

Ensure Employee compliance with Safety and EPA regulations and requirements

Financial Management :

Responsible for ensuring shift / shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality safety or customer satisfaction

Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives

Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets

Responsible for Payroll Purchase Order approval as warranted and invoice reconciliation and fuel reconciliation

Responsible for the customer bill back process to include identification review and approval of bill back opportunities

Responsible for ensuring proper documentation and explanation / reporting of rebillable activity

Ensure data integrity in the Shop Management Online system

Additional Responsibilities

Performs other duties as assigned

Skills and Abilities

Ability to professionally represent Ryder and competently interact with customer management

Strong vehicle diagnostics / repair knowledge (preferred)

Microsoft Office intermediate preferred

Qualifications

H.S. diploma / GED required

Associates degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement

Bachelors degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement

Maintenance and Technical experience in a shop environment required

Supervisory experience preferred

Experience with a Shop Management System preferred

Microsoft Office intermediate preferred

DOT Regulated

No

#LI-RL #INDexempt #FB

Job Category

Maintenance

Compensation Information :

Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and / or long-term incentive plan based on the level and / for the position are below :

Pay Type :

Salaried

Minimum Pay Range : $75K

Maximum Pay Range : $75K

Benefits Information :

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace .

All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and / or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants :

Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder at or.

Current Employees :

If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Required Experience :

Manager

Key Skills

Lean Manufacturing,Fashion Retail,CNC Milling Machine,Machining,CNC,Vehicle Maintenance,CNC Lathe,Fabrication,Maintenance,Welding,Supervising Experience,Woodworking

Employment Type : Full-Time

Experience : years

Vacancy : 1