Customer Care Sr. Specialist Retail $18hr (Omaha, Kearney, Greeley or Yankton)

Customer Care Senior Specialist

At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job :

Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO! Our next class is scheduled to start on Monday, January 5, 2026. You MUST be able to train 9 : 00am to 6 : 00pm CST for the first 7 weeks on-site at the Omaha NE Tower, Yankton SD Branch, Greeley CO Branch or Kearney NE Branch. 100% attendance required, time off requests will not be granted during the training period. Starting Monday, 2 / 23 / 26, you will then transition into your solidified shift / schedule and work remotely from home. You would transition into one of the schedules below.

SHIFT DAYS

• 7 : 30am to 4 : 00pm M==RFYS
• 8 : 00am to 4 : 30pm M==RFYS
• 10 : 30am to 7 : 00pm M=WRF=S
• 12 : 30pm to 9 : 00pm MTW==YS
• 2 : 00pm to 10 : 30pm M==RFYS
• 8 : 00am to 4 : 30pm M=WRFY=
• 7 : 30am to 4 : 00pm MTW=FY=
• 9 : 00am to 5 : 30pm MTWRF==
• 9 : 00am to 5 : 30pm MTWRF==
• 10 : 00am to 6 : 30pm MTW=FY=
• 8 : 00am to 4 : 30pm MT=RFY=
• 9 : 00am to 5 : 30pm MT=RFY=
• 1 : 30pm to 10 : 00pm MTWRF==
• 11 : 00am to 7 : 30pm MWRF==
• 1 : 30pm to 10 : 00pm =TWRFY=
• 9 : 30am to 6 : 00pm MTWRF==

FLEX

FLEX MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S)

Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift / schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO's Customer Care Talent Advisor. We also have Full-Time FLEX schedules available after 7 weeks of PAID on-site training (2 / 23 / 26). You will have the opportunity to select your own schedule from available shifts between 7 : 00 AM and 10 : 00 PM CST, Monday through Sunday each week. Schedules are chosen four weeks in advance, with a minimum commitment of 40 hours per week (Full-Time). Shift availability is based on business needs, and additional hours may be offered on an as-needed basis. Please note that Evening, Weekend and Holiday availability may be required depending on business demand, either on a recurring or intermittent basis. Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower :

Benefits eligibility for all employees begins the 1st of the month following your start date! (February 1, 2026) Compensation : $18.00 Per Hour Non-Exempt / Hourly

About This Role : Role Summary :

Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers!

At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible! This role is for you, if you're great at talking with people, know how to identify and define customers' needs, and enjoy working independently.

Key Accountabilities - What You Will Do :

Work Location / Space :

The Ideal Candidate for This Role :

Qualifications - Who You Are :