Appointment Coordinator - University Health Services

Job Title : Appointment Coordinator - University Health Services

Location : Tallahassee, FL

Regular / Temporary : Regular

Full / Part Time : Full-Time

Job ID : 61581

Department

University Health Services (UHS)

Responsibilities

• Acts as first point of contact to patients that walk in or call to schedule an appointment. Schedules patient healthcare appointments for multiple clinics and more than 25 providers.
• Utilizes facility protocols to determine appropriate placement of patients based on presenting problem.
• Answers all calls according to departmental procedure in a timely and professional manner. Screens incoming phone calls, answer routine questions and forward inquiries to appropriate departments.
• Assists in monitoring the schedule and removing patients from appointments when they do not show within the allotted time slot. Schedules waiting patients in the no show appointment slots according to appointment guidelines.
• Maintains communication with Triage department regarding unscheduled patients and patients that appear to need care prior to the first available appointment.
• Works with other departments of UHS in verifying patient eligibility status. Provides information and support to FSU students and dependents regarding available healthcare services.
• Directs patients to appropriate departments / offices to facilitate problem resolution regarding fees, insurance, compliance immunizations, questions for providers, etc.
• Directs patient to other services such as triage, allergy, physical therapy, health promotion services and specialty clinics, as appropriate.
• Cancels / reschedules appointments according to facility appointment guidelines. Initiates telephone encounters for triage nurses to return calls to patients regarding questions or concerns. Communicates appropriate information to supervisors and providers as necessary.
• Maintains confidentiality of all personal health information. Assures that information is maintained, handled, and released in accordance with applicable federal and state statutes and UHS policies.
• Attends and participates in scheduled departmental meetings and other meetings or committees as directed. Attends in-service presentations, training and mandatory education programs.
• Maintains appointment statistical data and prepare reports as directed by supervisor. Exhibits a willingness to float to all areas of Central Appointment Unit in UHS. Exhibits a willingness to serve as backup support for other departments, as deemed appropriate by supervisor.

Qualifications

High school diploma or equivalency and two years experience or a combination of post high school education and experience equal to two years.

Preferred Qualifications

Contact Info

UHS HR Team - UHS-Recruiting@fsu.edu

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https : / / jobs.fsu.edu. If you are a current FSU employee, apply via myFSU >

Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT : To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation , or call FSU Human Resources at (850) 644-6034.

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a criminal history background check .

This position requires pre-employment TB testing and successful completion of post hire OSHA training.

This position is being re-advertised. Previous applicants need not reapply.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.