Senior Manager Delivery Management- Crew

About This Role

Role & Responsibilities

Responsible for making sure that product and services are being seamlessly delivered to the clients. In charge of a variety of tasks, such as leading project teams, rectifying issues, monitoring progress, tracking KPIs, and managing budgets.

Take ownership of critical issues, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

Ensuring that systems, procedures, and methodologies are in place to support outstanding product and service delivery

Developing a deep understanding of projects to gain insights into the scope of delivery

Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades

Providing accurate regular reports to the management on performance of the delivery

Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

Leading personnel management, including staff recruitment, performance assessment, training, and mentoring

Responsible for planning, conducting and directing the analysis of highly complex business problems to be solved with automated systems, cross-functions and cross business domain within the aviation flight crew area.

Works on high value (revenue) projects with large scale customer impact and able to operate under limited direction and minimal oversight. Able to support team that delineate requirements to solve complex business problems using differing technologies and systems views across multiple functional domains (within company and between company and its customer) on high profile and / or mission critical efforts and projects.

Ability to provide strategic direction and plan strategically for current and future business needs.

Strong knowledge of systems flows, engineering documentation, tools and architecture concepts is a plus. Provides functional / technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements where required.

Expert in-depth knowledge and able to represent all customer's and industry needs; typically leads and coaches a team of subject matter experts and help them to upskill.

Creates Business Plans / supports (including business cases) to assure plans meet company goals and integrates these with technical programs and project plans.

Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers.

Skills / Experience

Minimum 15+ years related experience.

Crew Scheduling, Tracking and Crew business Rules expertise

Hands on experience / expertise ops area is a plus

DB experience Oracle or MongoDB etc.

Proven leadership ability.

Excellent written and verbal communication skills.

Ability to effectively interact and engage in executive (C-Level) discussions

Ability to lead and direct multiple projects simultaneously while delegating work

Able to achieve success by building extraordinary teams with exceptional people

Strong domain knowledge in Airline crew scheduling, flight crew planning, or flight operations is a plus

Strong organizational, inter-personal and MS-office skills

Solid resource planning and problem-solving skills

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal employment opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. CAE strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, religion, color, creed, ethnicity, national origin, disability, sex (including gender, gender identity, gender expression, sexual orientation, and pregnancy), age, citizenship, marital status, military status, genetic information or any other characteristic protected by law.