Tile Department Manager

Retail Store Manager

Purpose : Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.

Major Responsibilities

Customer Service

• Drive, teach and adhere to the P's of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services
• Engage customers and provide a quality shopping experience, and ensure store associates provide quality customer service
• Strategically merchandize and utilize the company guidelines to outline merchandising practices.
• Ensure store presentation standards are achieved and maintained. Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.
• Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.

Work as KCM or Manager on Duty as required

Administrative

Supervisory

Store Operations

Minimum Eligibility Requirements

Three to five years retail management experience and proven ability direct operations. Ability to perform in a high volume, highly complex location. Ability to demonstrate initiative and be a self-starter. Demonstrated proficiency in recruiting, hiring, and training associates. Excellent communication, interpersonal and analytical skills. Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency. Demonstrated ability to increase the company's overall market share. Must possess excellent customer service skills and work well under pressure.

Working Conditions (Travel, Hours, Environment)

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical / Sensory Requirements : Physical Work Ability exert 30 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and / or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours : Monday - Friday 7 : 00 AM - 8 : 00 PM Saturday 8 : 00 AM - 7 : 00 PM Sunday 10 : 00 AM - 6 : 00 PM Pickup Hours : Monday - Friday 7 : 00 AM - 7 : 00 PM Saturday 8 : 00 AM - 7 : 00 PM Sunday 10 : 00 AM - 6 : 00 PM

Benefits & Rewards : Bonus opportunities & career advancement opportunities at every level Programs that help you reach your financial goals : 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria) Work-life balance, including : Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off that starts on Day 1 Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.