Bilingual Administrative Assistant

Purpose of Position : To provide office support to the technicians and office staff, plan and execute functions, order supplies and maintain supplies. Customer service and sales backup.

Duties & Responsibilities :

• Answer phones
• Check technicians in / out
• Assist technicians (mapping, questions, check in / out)
• Direct calls to appropriate staff, take messages
• Assist with overflow sales calls, follow up calls, answer eQuotes
• Customer quality control calls
• Create all packets in advance, maintain an inventory
• Print forms, letters, etc.
• Maintain and order office supplies
• Maintain and order equipment & cleaning supplies
• Mix cleaning solutions, refill jugs, refill tool shelves
• Order & create technician kits
• Create gift card sets, gift sets
• Send birthday cards, sympathy, other correspondence
• Maintain birthday schedule, gifts, recognition
• Check vacuums, clean, replace bags, maintain
• Empty train, keep office neat, organized
• Keep kitchen and bathroom clean, stocked
• Manage uniform inventory list
• Maintain records and monthly stats (sales, cancellations)
• File paperwork
• Run errands
• Assist owner with other tasks (scheduling, active campaigns, interviewing and on boarding technicians)

Results Expected :