Bilingual Credit / Collections Specialist (SPANISH)

Bilingual Credit / Collections Specialist (Spanish) Tampa, FL2nd Shift$26+ / hr flat rate +shift differential 8% + language incentive 2.00 flat rate

Job Description : Provides credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.

Responsibilities :

• Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
• Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
• Determines the right solution for the client while staying within collections compliance guidelines
• Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct
• Achieves quality standards and meets key performance indicators
• Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses

Skills :

Active Listening

Attention to Detail

Client Solutions Advisory

Oral Communications

Account Management

Adaptability

Collaboration

Data Collection and Entry

Interpret Relevant Laws, Rules, and Regulations

Liquidity Management

Ideal Candidate :

Bilingual- speaks English and Spanish fluently.

Will speak Spanish the entire duration of the shift.

Active Listening Attention to Detail

Client Solutions

Advisory

Oral Communications

Account Management

Adaptability

Collaboration

Data Collection

Entry

Interpret Relevant Laws, Rules, and Regulations

Liquidity Management

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance