Talent.com
Resident Services Manager 2 - Elements Apartments
Resident Services Manager 2 - Elements ApartmentsUDR, Inc. • Bellevue, WA, United States
[error_messages.no_longer_accepting]
Resident Services Manager 2 - Elements Apartments

Resident Services Manager 2 - Elements Apartments

UDR, Inc. • Bellevue, WA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Description

UDR, Inc. and its affiliated companies are seeking a Resident Service Manager 2 to join our team at Elements, our exclusive apartment community (441 homes) located in Bellevue, WA.

Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?

As a Resident Services Manager 2 , each day you to build a sense of community and strive to achieve the community's resident retention and customer service goals.

Essential Functions :

Asset Quality

Ensure community is ready for business and meets established physical standards daily as listed below :

  • Walk community daily; open and close all "showing" units. Monitor property including office space, restrooms, amenity areas, parking lot and "show" apartments to ensure they meet UDR's quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
  • Refresh community's signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.

Customer Service

Provide the best standard of quality and service through resident relations :

  • Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service.
  • Proactively launch self-guided tours and / or provide guided community tours for prospects, lend assistance, and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.
  • Conduct move-in orientation sessions for new residents and assist with annual renewal conversations with existing residents if needed.
  • Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
  • Oversee and ensure the maintenance related matters are resolved and / or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.

    • Financial

    Complete various accounting and financial functions associated with driving and supporting community operations :

  • Work closely with Business Manager to complete required financial responsibilities.
  • Conduct Purchase Card (P-card) reconciliation for community.

    • Personnel

    Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance :

  • Host daily and weekly team huddles to discuss community / resident / operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
  • Hire and train new staff and develop staff to maximize potential.
  • Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
  • Approve time records and requests for time off.

    • Vendor Management

    Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems :

  • Manage vendor keys according to UDR's policies and procedures.
  • Source new vendors as needed in order to maintain community appearance and resident services.
  • Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.

    • Administrative

    Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations :

  • Prepare, communicate, and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
  • Review, monitor, administrate and sign leases as required and needed.
  • Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements, company policies and / or procedures.
  • Plan and manage all community events.
  • Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craiglist, etc.
  • Maintain acceptable NPS scores and facilitate Reputation Management Process.
  • Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
  • Smart Rent Management and Package and Parcel Management.
  • Investigate, address, and resolve all community and resident issues, disturbances, complaints, and any crime-related activities / inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed.
  • Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and / or other legal action taken, small claims and UD hearings as necessary or required.
  • Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the "Key Policy".
  • Oversee inventory and replenishment of community office supplies and refreshments for office, residents, and guests.
  • Develop and maintain emergency action procedures for the properties.
  • Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
  • Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
  • Comply with all Company policies and procedures related to employment.
  • Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
  • Perform other duties as assigned or needed.

    • Experience, Knowledge and Skills :

  • Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred.
  • Minimum of two years' management or supervisory experience is required.
  • Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.

    • Education :

  • Bachelor's Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required.

    • Career Development and Advancement :

    We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.

    Exceptional Benefits :

    We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.

    Benefits Offered :

  • Medical, Dental, Vision Plans
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Lifestyle Spending Account
  • Supplemental Term Life Insurance
  • Voluntary Cancer Insurance
  • Supplemental Short-Term Disability Insurance / AD&D Insurance
  • Voluntary Long Term Care Insurance
  • 401(k) Plan with company match

    • Hourly Range :

    $33.65 / hr. - $38.46 / hr., depends on experience

    About UDR, Inc.

    UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

    UDR Inc. is an Equal Employment Opportunity Employer.

    UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the Know Your Rights notice from the Department of Labor.

    [job_alerts.create_a_job]

    Apartment Manager • Bellevue, WA, United States

    [internal_linking.related_jobs]
    RN - L&D : Seattle, WA

    RN - L&D : Seattle, WA

    Nuwest Group • Seattle, WA, United States
    [job_card.full_time]
    We have a new assignment for RN - L&D in Seattle, WA and are interviewing ASAP.This is a travel assignment, 3x12 Nights position at a great facility. Benefits include medical, dental, vision, 401K, ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    RN - Emergency Services

    RN - Emergency Services

    Providence Service • Everett, WA, United States
    [job_card.part_time]
    FTE (20 hours - 40 hours per week ) $10,000 Hiring Bonus for eligible candidates who met all conditions for payment - this is in addition to the fantastic benefits and compensation package offered ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Property Manager

    Property Manager

    11 Residential • Renton, WA, US
    [job_card.full_time]
    Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager In Training

    Manager In Training

    AutoZone • Everett, WA, US
    [job_card.full_time]
    AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Ple...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Residential Sales Representative

    Residential Sales Representative

    ADT Careers • Tacoma, WA, United States
    [job_card.full_time]
    ADT has been in the business of helping save lives since 1874.As the #1 smart home security provider in the U.Our continuous innovation, advanced technology and strategic partnerships deliver produ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Superintendent

    Superintendent

    Dogwood Industries • Everett, WA, United States
    [job_card.full_time]
    Description : Dogwood Industries - Who We Are Build your future with Dogwood Industries! Dogwood Industries is at the forefront of designing and manufacturing Pre-engineered Panelized Relocatable Me...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Administrative Services Managers - AI Trainer ($90-$110 per hour)

    Remote Administrative Services Managers - AI Trainer ($90-$110 per hour)

    Mercor • Everett, Washington, US
    [filters.remote]
    [job_card.full_time]
    About the Role • • Mercor is seeking experienced • •Administrative Services Managers • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Outside Sales Representative (Field Service)

    Outside Sales Representative (Field Service)

    Rite-Hite Company • Tacoma, WA, United States
    [job_card.full_time]
    Sales, Marketing & Product Management.Sales Professionals work within protected territories to represent our various lines of products and services. Our customer base includes anyone with a warehous...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Property Manager (Residential and Rentals)

    Property Manager (Residential and Rentals)

    Remote VA • Seattle, WA, US
    [job_card.full_time]
    We are a growing property management company focused on delivering exceptional service to tenants and property owners alike. Our portfolio includes single-family homes and multi-unit residential pro...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Resident Services Manager 2 - Elements Apartments

    Resident Services Manager 2 - Elements Apartments

    UDR, Inc. • Bellevue, WA, United States
    [job_card.full_time]
    Elements, our exclusive apartment community (441 homes) located in Bellevue, WA.Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Rehab

    Director of Rehab

    Avamere Health Services • Tacoma, WA, United States
    [job_card.full_time]
    Director of Rehab (DOR) - Physical Therapist Assistant or Physical Therapist.PTA or COTA) or $97,760 - $120,640 (Therapist). Avamere at Pacific Ridge - 3625 East B Street, Tacoma, WA 98404.The prima...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    State and Local Tax Financial Services Manager

    State and Local Tax Financial Services Manager

    PwC • Seattle, WA, United States
    [job_card.full_time]
    A career in our State and Local Tax Financial Services practice, within State and Local Tax services, will provide you with the opportunity to help our clients solve their business issues related t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Maintenance Services Worker 2 / 3 - Streets

    Maintenance Services Worker 2 / 3 - Streets

    City of Renton Washington • Renton, WA, United States
    [job_card.full_time]
    The City of Renton's Public Works Maintenances Services department is recruiting to fill vacancies in the Streets section. The Maintenance Services Worker performs technical, and physically labor-in...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Regional Property Manager

    Regional Property Manager

    Simpson Housing LLLP • Seattle, WA, US
    [job_card.full_time]
    Simpson Housing is a large, fully-integrated real estate company with an enthusiastic entrepreneurial spirit.For 75 years, we have acquired, developed, built, and managed luxury apartment communiti...[show_more]
    [last_updated.last_updated_30] • [promoted]
    US Seasonal Tax-Financial Services Organization-Real Estate-Senior Manager

    US Seasonal Tax-Financial Services Organization-Real Estate-Senior Manager

    EY • Seattle, WA, United States
    [job_card.full_time]
    At EY, we're all in to shape your future with confidence.We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Telemetry RN

    Telemetry RN

    Scout Exchange • Everett, WA, United States
    [job_card.full_time]
    Shift - Night (3x12 Hours) 18 : 30 7 : 00.Years of experience Required : 1 year.Will this traveler need to float between like units? Yes, based on need. Type of Facility : Level II Trauma Center.Total Sta...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Marketing Manager - High-End Residential Construction

    Marketing Manager - High-End Residential Construction

    Schultz Miller • Seattle, WA, United States
    [job_card.full_time]
    Seattle-based builder of custom homes.Since 1981, we have collaborated with leading architects and designers on many of the finest homes in the area. We are known for integrity, exceptional craftsma...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Medicare Sales Manager - Field Based - Seattle, Everett or Tacoma, WA

    Medicare Sales Manager - Field Based - Seattle, Everett or Tacoma, WA

    UnitedHealthcare • Renton, Washington, United States
    [job_card.full_time]
    At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]