Customer Service Representative

Do you love dogs? Do you enjoy providing 5-star service, care and peace of mind to customers - both two- and four-legged? Do you seek opportunities to grow and develop professionally? Do you want to be part of creating a positive, fun and collaborative team environment? This position offers a great opportunity for ambitious candidates to join our growing team at K9 Resorts of Virginia Beach, a multi award-winning, luxury Pet Hotel brand (http://www.k9resorts.com).

The Customer Service Representative is responsible for providing every client with a wow experience. As a CSR, you are the face of the company. The CSRs purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

Essential Job Functions:

• Fluent in Microsoft Office and well-versed in computer usage
• Willing/able to learn new computer programs easily
• Very customer service-oriented, with the ability to drive sales
• Able to use down time effectively
• Enthusiastically greets all customers coming into the building
• Performs check in/check out and reservation procedures in the POS system
• Accepts payment from customers
• Takes custody of four-legged guests and makes sure they are properly placed in the building
• Answers telephone, web, email and walk-in inquiries
• Works closely with owner in charge to handle small office tasks
• Provides tours of the facility to potential customers when necessary
• Provides personal playtimes for dogs when such a service is requested
• Takes dogs outside for elimination breaks
• Performs body checks on arriving guests to search for pre-existing conditions and/or injuries
• Has the ability to perform the following tasks at the request of the General Manager/Owner:
  • Sanitation of all boarding and daycare accommodations
  • Monitoring Daycare
  • Bathing
    
    

QUALIFICATIONS:


Job Requirements:

• Must complete K9 Resorts Certification Program for a Customer Service Representative
• Customer service-oriented
• At least one weekend shift required
• Opening shift: Monday - Friday, 6am - 1:15pm; Saturday - Sunday, 7am - 1:15pm
• Closing shift: 1pm - 7:30pm

Education and Experience:

• High School diploma or equivalent
• Previous experience in an animal-related or hospitality field is preferred but not required

Technical Skills:

• Computer skills including knowledge of Microsoft Windows.
• Proficient written and spoken communication skills.

Personal Characteristics:

• Must be able to communicate with all types of people, remain calm, mediate and problem solve
• Must be of moral and ethical character
• High level of emotional intelligence
• Salesmanship personality and comfort
• Ability to multitask
• Strong ability to adapt to change and support company directives
• A 'Can-Do, It Is My Job' attitude
• Outgoing, positive, enthusiastic personality
• Must demonstrate a love for dogs
• Well-organized and efficient

The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.