Product Support AssociateVirtualVocations • Austin, Texas, United States
Product Support Associate
VirtualVocations • Austin, Texas, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Product Support Associate to enhance customer experience through exceptional service and technical support.
Key Responsibilities
Deliver exceptional product support and education while troubleshooting technical issues
Ensure compliance with security processes and maintain platform integrity
Classify and track customer issues, and contribute to knowledge management and documentation
Required Qualifications
At least 2 years of experience in technical support, digital customer service, or IT help desk roles
Experience with troubleshooting technical issues, preferably in financial systems
Ability to think at scale and improve customer enablement processes
Flexibility to work evenings and weekends as needed
Proficiency or eagerness to learn AI-powered tools for optimizing work processes
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