Payroll Supervisor

Job Title : Payroll Supervisor

Location : Greenville, SC 29607 (Hybrid)

Duration : 12 Months+ assignment (Temp to Perm)

Shift : Hybrid : M, T, W in office and Th / Fr remote (Standard Shift Hours)

Position Review :

The US Payroll Operations Supervisor leads the team responsible for the day-to-day coordination and execution of employee payroll and actions in partnership with Client Incorporated’s managed services provider(s). This includes supervising a team of Payroll Operations and Employee Services Specialists as well as any temporary labor force required to deliver complete, accurate, and timely payrolls for the business. The US Payroll Operations Supervisor serves as a point of escalation within Client to resolve payroll related issues and is the day-to-day liaison with the managed services provider.

Key Accountabilities :

• Supervises a team of 4, plus any additional temporary labor force, as required in the daily operations for US payroll, including work allocation, training, and incident resolution.
• Assist with testing time and payroll system functionality, as well as policies and procedures.
• Comply with all audit requirements and internal control standards for supporting documentation and accuracy.
• Team Leadership : Coach, develop, and mentor Payroll Operations and Employee Service Specialists to build and continuously improve capacity and capability of the Payroll Operations organization.
• Provide review and approval of payroll related actions as necessary while maintaining segregation of duties and strong internal controls.
• Manage the day-to-day vendor relationship with Managed Services Provider (ADP and Ceridian) to ensure payroll is accurate, complete, and timely.
• Serve as the primary liaison between payroll and HR Operational Services, Benefits, Compensation, Talent Acquisition, and Finance for day-to-day support and issue resolution.
• Analyze tickets in the ServiceNow and ADP CRM tools to identify trends and recommend process improvements and policy / procedure updates to improve service, compliance, and efficiency.
• Serve as Tier 2 support and point of escalation for tickets that are not able to be resolved by the Payroll Operations and Employee Service Specialists.
• Lead Payroll Operations Quarter and Year-End Activities, including but not limited to, pay analysis, balancing and corrective entries for fleet, cross-border, perquisites, and relocation off-cycle payrolls, W2 reconciliation; W2c processing
• Ensure SOX compliance and control requirements are met, supporting internal and external auditor requests
• Responsible for preparing, maintain procedures and documentation for Payroll Operations.