Field Service Engineer

Field Service Engineer

Job Locations

US-MA

ID

2024-17126

Job Function

Service & Support

Overview

As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

Responsibilities

New opportunity for a Field Service Engineer to install and support high technology equipment in research, pharmaceutical, university and government labs for Bruker BioSpin, a leading manufacturer of nuclear magnetic resonance (NMR), magnetic resonance imaging (MRI) and compact magnetic resonance (CMR) spectroscopy instruments and accessories. The Field Service Engineer works with highly complex equipment that requires advanced understanding of these instruments to perform installation, maintenance, troubleshooting, and repair service activities.

Install new or modified systems or accessories at customer facilities and ensure full functionality according to specifications.

• Provide on-site technical assistance to install, service, and repair equipment.
• Familiarize and train customers for basic operation of the equipment.
• Secure customer acceptance of installation and repair sign-off.
• Re-qualify the entire instrument after service repair by running complex compounds for verification.
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
• Actively attend and participate in life science technology and product training.
• Perform other duties as required.

Qualifications

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $70,000 and $90,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

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