NOC Engineer

A company is looking for a NOC Engineer, Remote.

Key Responsibilities

Maintain and expand customer relationships while ensuring adherence to service level agreements (SLAs)

Monitor incident request systems and take ownership of L3+ requests in accordance with standard operating procedures (SOPs)

Provide technical support and develop documentation for network audits and engineering tasks

Required Qualifications

Strong knowledge of network troubleshooting, including IP / TCP connectivity issues and VPN technologies

Expert-level knowledge of Azure cloud infrastructure and networking

Expert knowledge of antivirus, backups, and VMware / Hyper-V virtualization

Advanced knowledge of desktop and server operating systems, including Windows and Linux

Familiarity with ITIL / SLA principles and multiple ticketing systems