Virtual Assistant (Orthodontics)CrewBloom • Charleston, SC, US
Virtual Assistant (Orthodontics)
CrewBloom • Charleston, SC, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Respond to patient inquiries via email, text, or phone with professionalism and warmth Assist with appointment scheduling, reminders, and general administrative tasks Keep patients informed with clear updates and maintain effective communication with the in-office team Support virtual front desk operations while handling all sensitive information with discretion and confidentiality Review photos submitted by aligner patients through platforms like DentalMonitoring or similar systems Identify and flag potential treatment concerns, coordinating with the clinical team when necessary Monitor patient compliance, send courteous follow-ups, and maintain accurate progress reports Help manage our Google Business Profile by posting updates, responding to reviews, and keeping business information up to date Assist with social media scheduling and engagement across platforms such as Instagram and Facebook Make basic website updates like adjusting team details, promotions, or office hours, using WordPress or a similar CMS Contribute to digital reputation management by monitoring online messages, comments, and mentions
Virtual Assistant (Orthodontics)
The Virtual Assistant (Orthodontics) will play a key role in supporting our client's practice by handling insurance processing, patient coordination, aligner monitoring, and light marketing and administrative tasks. This position is perfect for someone who excels in a dynamic orthodontic environment and enjoys creative, digital responsibilities such as managing social media or updating the website.
Job Responsibilities
Orthodontic Insurance Management
- Accurately and promptly verify orthodontic insurance benefits
- Submit and monitor insurance claims to ensure timely payment and proper documentation
- Follow up on unpaid or denied claims, addressing and resolving any discrepancies
- Record insurance payments and reconcile financial ledgers as necessary
Patient Communication and Customer Service
Remote Aligner Monitoring
Light Marketing, Website, and Google Profile Management
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Orthodontic Assistant • Charleston, SC, US
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