Customer Support Specialist

A company is looking for a Customer Support Representative to assist users with their digital banking experience.

Key Responsibilities

Provide exceptional customer service via phone, text, and email as the first line of support

Become a product expert on the signup process and wage advance products

Expand knowledge of earned wage advance support and collaborate with team members to enhance user experience

Required Qualifications

2+ years of experience in a customer support role, preferably in a tech environment

1+ years of experience using Zendesk

Aptitude for numbers and math to assist users with financial inquiries

Desire to understand the financial challenges faced by hourly workers

Enthusiasm for joining a fintech startup and learning about earned wage advances