Talent.com
Customer Service Manager
Customer Service ManagerSUNNY DISTRIBUTOR INC. • La Puente, CA, US
Customer Service Manager

Customer Service Manager

SUNNY DISTRIBUTOR INC. • La Puente, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company’s continuous fast growth. This role will provide leadership and direction to the Customer Service team to ensure that an excellent standard of service is provided and maintained.

Job Duties:

  • Maintain an expert understanding of Sunny products and operations to better understand the needs of the customer and the needs of the company.
  • Plans, coordinates, and assists with the daily workflow to achieve maximum productivity
  • Oversee a team of customer service teams and ensure they are providing an exceptional customer experience.
  • Ensure customer part orders are shipped, accurately, in timely manner.
  • Monitor and oversee the Customer Service Team processes and quality.
  • Builds relevant solutions and product enablement support.
  • Review emails, chat, and phone call communications ensuring that company policies and ideals are upheld
  • Resolve complex, escalated customer problems or disputes in a professional manner.
  • Coach and support team members to help them meet departmental goals.
  • Keep records and documentation of customers' interactions for training purposes.
  • Create monthly departmental reports to determine whether KPIs are being met and where there is room for improvement.
  • Constantly provide customer feedback to internal cross-functional teams to improve product and customer experience.
  • Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service representatives.
  • Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements
  • Improve customer service procedures, policies, and standards for the customer support department.
  • Review processes, propose efficiency improvements, and implement process improvements

Requirements:

  • Bachelor's degree required
  • 5+ years prior experience in customer-facing roles.
  • Proven experience in a leadership role is required.
  • Effective verbal and written communication skills and excellent phone etiquette and elevated speech
  • Must demonstrate strong analytical thinking skills.
  • Should possess strong problem-solving skills and the ability to make sound judgment calls.
  • Superior organizational and time management skills.
  • Knowledge of customer service programs and databases, or the ability to learn new software quickly.

Powered by JazzHR

ptwPCZblWr

[job_alerts.create_a_job]

Customer Service Manager • La Puente, CA, US

[internal_linking.similar_jobs]

Customer Account Manager - Tooling (Remote)

Howmet AerospaceAltadena, CA, United States
[filters.remote]
[job_card.full_time]

Basic Qualifications :Bachelor's Degree and 3 years of experience in sales OR 5 years of experience in sales in lieu of a bachelor's degreeEmployees must be legally authorized to work in the United...[internal_linking.show_more]

 • [job_card.promoted]

Cellular Sales and Customer Service Associate

AMG Management IncNorwalk, CA, US
[job_card.full_time]
[filters_job_card.quick_apply]

Cellular Sales and Customer Service Associate Our company is seeking to bring on a Cellular Sales and Customer Service Associate who will be responsible for educating customers on cellular services...[internal_linking.show_more]

Commercial Roofing Service Manager

GpacOrange, California, United States
[job_card.full_time]
[filters_job_card.quick_apply]

As Service Manager, you will take ownership of the day-to-day operations of the service division, overseeing office staff, service representatives, and field roofing installers.You will be accounta...[internal_linking.show_more]

Remote Digital Media Customer Success Leader

SIEMENS AGPasadena, CA, United States
[filters.remote]
[job_card.full_time]

A leading electronics component company is seeking a Digital Media Customer Success Supervisor in Pasadena, CA.This role involves team leadership, developing customer success strategies, and managi...[internal_linking.show_more]

 • [job_card.promoted]

Service Manager

Staffmark GroupPico Rivera, California, United States
[job_card.full_time]

At Staffmark, you're not just filling a Service Manager position - you're becoming a valued part of a team that wants you to succeed.Searching for a Service Manager job where your effort actually m...[internal_linking.show_more]

 • [job_card.promoted]

Team Manager-WC Seasonal

Crawford & CompanyBrea, CA, United States
[job_card.full_time]

Team Manager WC (CA) Seasonal.This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise.Hourly Great Leadership Opportunity.We...[internal_linking.show_more]

 • [job_card.promoted]

Assistant Store Manager - Sales and Service

Williams-Sonoma, Inc.Brea, California, United States
[job_card.full_time] +1
[filters_job_card.quick_apply]

We hope you're interested in building a home with us.Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.Our mission is to enhance...[internal_linking.show_more]

Client Success Manager

TradeJobsWorkForce92616 Irvine, CA, US
[job_card.full_time]

Client Success Manager Job Duties: Train CS team in the coaching/management process for clients in regards to hitting goal metrics in the areas of lead generation, lead nurture, sales, and retentio...[internal_linking.show_more]

 • [job_card.promoted]

Service Tech

United RentalsPico Rivera, California, United States
[job_card.full_time]

If you'd like the chance to make your mark with the world's largest equipment rental provider,.As a Service Tech II in our aerial branch, you'll use your skills to perform maintenance, preventive m...[internal_linking.show_more]

 • [job_card.promoted]

Alterations Customer Service Representative

David's Bridal, LLC.Brea, CA, United States
[job_card.part_time]

Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply.At David's Bridal, we empower our customers and our employee...[internal_linking.show_more]

 • [job_card.promoted]

Head of Customer Success

CapitalizeusNewport Beach, CA, United States
[job_card.full_time]

Capitalize is transforming the $6 trillion commercial real estate (CRE) debt market with AI-driven technology that enhances transparency, improves lead quality, and accelerates deal efficiency.We e...[internal_linking.show_more]

 • [job_card.promoted]

Client Solutions Manager

Slice Merchant ServicesAltadena, CA, US
[job_card.full_time]

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...[internal_linking.show_more]

 • [job_card.promoted]

Manager, Sales Support (AOG)

Safran CabinGarden Grove, California, United States
[job_card.full_time]
[filters_job_card.quick_apply]

Here, we craft excellence together.Your mission? Making the journey the most enjoyable part of the trip.Join our first-class team to reinvent in-flight experience.In the role of Manager, AOG Sales ...[internal_linking.show_more]

Customer Service Representative, Lead

ViaPlus by VINCI HighwaysAnaheim, CA, US
[job_card.full_time]
[filters_job_card.quick_apply]

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry.Our customer o...[internal_linking.show_more]

Customer Service Intern

RD Rubber Technology CorporationSanta Fe Springs, California, United States
[job_card.internship]
[filters_job_card.quick_apply]

Join our collaborative, high-energy team at RD Rubber Technology Corporation in Santa Fe Springs, CA.Our mission is to provide our customers with the highest quality and best delivery of products a...[internal_linking.show_more]

Customer Service Representative

Apollo Printing & GraphicsAnaheim, California, United States
[job_card.full_time]
[filters_job_card.quick_apply]

Customer service representative job duties will consist of:.Answering phone calls and attending to customer inquiries;.Monitoring emails and responding timely to customer requests;.Working with ven...[internal_linking.show_more]

Customer Service Account Specialist

TEKsystemsSanta Ana, California, United States
[job_card.full_time]

The Customer Service Account Specialist acts as an extension of sales and is responsible for managing customer accounts, processing orders, and providing all necessary information to customers.Rece...[internal_linking.show_more]

 • [job_card.promoted]

Aldi Customer Service Representative

TradeJobsWorkforce92735 Santa Ana, CA, US
[job_card.full_time]

Bring your energy to the role of Aldi Customer Service Representative to manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, and...[internal_linking.show_more]