Customer Support Quality LeadVirtualVocations • Cincinnati, Ohio, United States

[error_messages.no_longer_accepting]

Customer Support Quality Lead

VirtualVocations • Cincinnati, Ohio, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Customer Support Quality Lead to enhance customer support interactions.

Key Responsibilities

Establish and improve a QA program for evaluating agent performance across support channels

Analyze quality data to identify trends and opportunities for improvement

Collaborate with cross-functional teams to integrate quality feedback into product and process updates

Required Qualifications

3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment

Experience analyzing performance metrics and translating insights into actionable plans

Knowledge of quality assurance methodologies in customer support

Familiarity with support platforms like Salesforce Service Cloud or Zendesk

Experience with e-learning platforms or QA software tools is a plus

[job_alerts.create_a_job]

Quality Lead • Cincinnati, Ohio, United States

[internal_linking.related_jobs]

Customer Service Lead

Vantage • Fairfield, Ohio, USA

[job_card.full_time]

Partnering with Sales and Operations the Customer Care Lead will provide best-in-class customer support ensuring a seamless customer experience with a focus on proactive customer communication and ...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Director of Customer Success - EMEA

Canary Technologies • Cincinnati, OH, US

[job_card.full_time]

Director of Customer Success - EMEA.Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hotel...[show_more]

[last_updated.last_updated_30] • [promoted]

Lead Customer Support Operations Analyst

Tekion • Cincinnati, Ohio, USA

[job_card.full_time]

Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the ...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

B2B Customer Support Representative I

Shorr Packaging Corp. • Cincinnati, OH, United States

[job_card.full_time]

Together, We Own it! Start your employee owner journey with Shorr Packaging.The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

(POS) Quality Engineering Architect

Sumeru Solutions • Cincinnati, Ohio, USA

[job_card.full_time]

We are seeking a Quality Engineering Architect with deep technical expertise in retail Point-of-Sale (POS) systems to design and implement innovative solutions that remove barriers to test automati...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Consumables Support Specialist

KY Staffing • Hebron, KY, US

[job_card.full_time]

Consumables Support Specialist.BlueStar is a leading global solutions-based distributor of Point-of-Sale, Bar-coding, data collection, radio frequency identification (RFID), Security, and Wireless ...[show_more]

[last_updated.last_updated_30] • [promoted]

Quality Control Support Specialist

Fifth Third Bancorp • Cincinnati, OH, US

[job_card.full_time]

Quality Control Support Specialist.Make banking a Fifth Third better We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third ...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Lead Analyst, Quality Analytics and Performance Improvement (HEDIS)

Molina Healthcare • Covington, KY, United States

[job_card.full_time]

The Lead Analyst, Quality Analytics and Performance Improvement role will support Molina's Quality Reporting team.Designs and develops reporting solutions to assist HEDIS Outbound, Inbound extracts...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

User Support Specialist

BakerHostetler Career • Cincinnati, Ohio, USA

[job_card.full_time]

Support must be timely accurate friendly and efficient to ensure users can effectively leverage technology in their daily work. The primary focus of User Support is the end userensuring their needs ...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Sales Enablement Lead

Succinct • Cincinnati, OH, US

[job_card.full_time]

Zero-knowledge proofs (ZKPs) are critical to the future of blockchain scaling, interoperability, and privacy, but are too complex for most developers today. Succincts mission is to make ZKPs simple ...[show_more]

[last_updated.last_updated_30] • [promoted]

Quality Assurance Coordinator

Crestwood Behavioral Health • Fairfield, Ohio, USA

[job_card.full_time]

Are you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first If you have a passion for helping others along their recovery jour...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Customer Support Assistant

Alphabe Insight Inc • Cincinnati, Ohio, USA

[job_card.full_time]

The Customer Support Assistant will play a key role in ensuring seamless communication between clients and internal teams. This position is essential for maintaining outstanding customer satisfactio...[show_more]

[last_updated.last_updated_30] • [promoted]

Customer Support Engineer

VirtualVocations • Cincinnati, Ohio, United States

[job_card.full_time]

A company is looking for a Customer Support Engineer who will bridge communication between customers and technical teams. Key Responsibilities Serve as a primary technical contact for customers, i...[show_more]

[last_updated.last_updated_30] • [promoted]

Lead Quality Engineer

Kanshe Infotech • Cincinnati, Ohio, USA

[job_card.full_time]

Automation POS / Hardware experience.We are seeking a highly skilled.The ideal candidate will have experience in test architecture distributed systems testing and working with POS systems or hardwar...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Customer Service Quality Analyst

Sun Chemical • Cincinnati, OH, US

[job_card.full_time]

Customer Service Quality Analyst.Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic m...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Team Lead Formulation

Thermo Fisher Scientific • Cincinnati, Ohio, USA

[job_card.full_time]

Adherence to all Good Manufacturing Practices (GMP) Safety Standards Cleanroom : no hair products jewelry makeup nail polish perfume exposed piercings facial hair etc. Loud Noises (Equipment / Machiner...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Customer Success Specialist

ConstructConnect • Cincinnati, OH, US

[job_card.full_time]

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and traini...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Senior Quality Assurance Associate (Bioscience)

Smithfield Foods • Cincinnati, OH, United States

[job_card.full_time]

If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.A great job-and a great future-awaits you at Smithfield Foods.We are an America...[show_more]

[last_updated.last_updated_30] • [promoted]