Talent.com
Part-Time Office & Customer Support Coordinator
Part-Time Office & Customer Support CoordinatorOptiPeople Resources • Mokena, IL, US
[error_messages.no_longer_accepting]
Part-Time Office & Customer Support Coordinator

Part-Time Office & Customer Support Coordinator

OptiPeople Resources • Mokena, IL, US
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

About the Company

This role is the first point of contact for customers and vendors, ensuring calls are answered promptly, messages are delivered, and the sales process keeps moving. The Office & Customer Support Coordinator manages incoming calls, supports the sales and operations teams, and keeps communication flowing so jobs move quickly and smoothly. This person becomes the hub : routing calls and gathering key job details so that the process keeps moving forward.

About the Role

The Office & Customer Support Coordinator is responsible for managing customer interactions and supporting the sales process.

Responsibilities

Customer & Phone Support

  • Answer incoming calls promptly and professionally — emergency calls, new jobs, vendor inquiries, insurance adjusters, etc.
  • Gather essential information (address, source of loss, type of damage, urgency level).
  • Enter details into the CRM or job tracking system accurately.
  • Route calls to the appropriate technician, sales lead, or manager.
  • Provide updates or basic information to customers when appropriate.

Sales & Job Intake Support

  • Assist with scheduling assessments, inspections, or job walk-throughs.
  • Record and track leads, including referral sources and insurance carriers.
  • Send confirmation messages and follow-up communication as directed.
  • Prepare and send simple documents or estimates (under direction of the team).

    • Social Media & CRM Support

  • Help manage and update company social media accounts (posting updates, sharing job photos, promoting services — based on guidance and brand guidelines).
  • Assist with light content drafting, scheduling posts, and monitoring engagement.
  • Take ownership of keeping the CRM updated and accurate, including lead status changes, job details, customer information, and follow-up tasks.

    • Office & Administrative Tasks

  • Organize incoming mail, deliveries, and office supplies.
  • Handle data entry, filing, and light paperwork.
  • Keep the office organized, clean, and running efficiently.
  • Support one-off tasks as assigned — within the scope of the role.

    • Qualifications

  • Experience in customer service, office coordination, or administrative support.
  • Strong verbal communication — calm under pressure, clear on the phone.
  • Ability to juggle multiple calls, tasks, and priorities at once.
  • Comfortable with basic technology and learning new systems.
  • Organized, dependable, and able to maintain confidentiality.
  • A friendly, empathetic demeanor — especially with distressed customers.

    • Work Environment & Expectations

  • Fast-paced small business environment; every day is different.
  • Ability to be on-site when needed, with scheduling that may vary week to week.
  • Must be able to communicate with field technicians and customers simultaneously.
  • Role requires consistent reliability and quick follow-through.
  • Ability to sit, stand, and use a phone / computer for extended periods.

    • Equal Opportunity Statement

    We are committed to creating an inclusive workplace and are proud to be an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

    [job_alerts.create_a_job]

    Office Coordinator • Mokena, IL, US

    [internal_linking.related_jobs]
    Benefits Customer Service Coordinator (50k-90k per year)

    Benefits Customer Service Coordinator (50k-90k per year)

    Professional Careers • Orland Park, Illinois
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    ABA Revolution / Part time office manager

    ABA Revolution / Part time office manager

    ABA Revolution • Villa Park, IL, US
    [job_card.part_time]
    ABA Revolution LLC : Part-Time Office Manager.Job Title : Part-Time Office Manager.Location : 220 East Roosevelt Road, Villa Park, Illinois 60181. Job Type : Part-Time, Non-Exempt.ABA Revolution LLC is see...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Paid Focus Group and Product Review Contributor (Hiring Immediately)

    Paid Focus Group and Product Review Contributor (Hiring Immediately)

    Maxion Research • Frankfort, Illinois, US
    [job_card.part_time]
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Coordinator (Part-Time Remote)

    Side Hustle Coordinator (Part-Time Remote)

    Finance Buzz • Elwood, Illinois, US
    [filters.remote]
    [job_card.full_time] +2
    We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income. You’ll explore proven side-hustle models, try them out, and find...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Office Coordinator

    Office Coordinator

    Staffmark Group • Lisle, IL, United States
    [job_card.full_time]
    Step into a role where your organizational skills make a real impact! Staffmark is partnering with a respected leader in higher education and healthcare talent solutions to find a detail-oriented O...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Part-Time Learning Support Specialist (Mathematics / CSIS)

    Part-Time Learning Support Specialist (Mathematics / CSIS)

    National Louis University • Wheeling, IL, United States
    [job_card.part_time]
    National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution we believe in providing access t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Operations Coordinator

    Customer Operations Coordinator

    G&W Electric Co • Bolingbrook, IL, US
    [job_card.full_time]
    Customer Operations Coordinator.This position is responsible for ensuring that sales processes run smoothly, data is accurate, and communication between departments and G&W Electric reps is tim...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Geneva-Seasonal Store Associate Part Time

    Geneva-Seasonal Store Associate Part Time

    Binny's Beverage Depot • Downers Grove, IL
    [job_card.part_time] +1
    Follow proper age verification policies.Provide friendly assistance to customers and observe customer service policies.Perform cash register operations and maintain the check-out, shopping cart and...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Flexible Online Job - Earn Up to $1,500 / Month Playing Mobile Games

    Flexible Online Job - Earn Up to $1,500 / Month Playing Mobile Games

    Free Cash by Almedia • Frankfort, IL, United States
    [job_card.full_time]
    Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : . Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Registered Nurse

    Registered Nurse

    Franciscan Ministries • Elwood, IL, United States
    [job_card.full_time]
    In this role, you will provide essential nursing care to residents and offer health-related guidance within the community. Attractive hourly shift differentials.Public Student Loan Forgiveness.PayAc...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Member

    Team Member

    Steak 'n Shake Bourbonnais • Bourbonnais, IL, US
    [job_card.full_time]
    Team Member – Steak ’n Shake - .More Than a Job – Be Part of the Steak ’n Shake Legacy.At Steak ’n Shake, being a Team Member means more than serving fresh burger...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Occupational Therapist

    Occupational Therapist

    The Menta Education Group • Bourbonnais, IL, United States
    [job_card.full_time]
    As an Occupational Therapist with The Menta Education Group, you will work with students to help them improve and develop the skills needed for day to day life and work, according to the students' ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Admin Operations Coordinator II-Full-time Days

    Admin Operations Coordinator II-Full-time Days

    Northwestern Memorial Healthcare • Orland Park, Illinois, USA
    [job_card.full_time]
    Admin Operations Coordinator II.NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulator...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Office Experience Coordinator

    Office Experience Coordinator

    HelloFresh • Burr Ridge, Illinois, USA
    [job_card.full_time]
    HelloFreshs Office Experience Coordinator Culture Engagement will be responsible for supporting key clerical and organization initiatives at our Distribution Center. This role is dedicated to enhan...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Early Childhood and Youth Coordinator (part-time, IMRF)

    Early Childhood and Youth Coordinator (part-time, IMRF)

    Mt. Prospect Park District • Mount Prospect, IL, US
    [job_card.part_time] +1
    Incorporated in 1955 and encompassing more than 454 acres, the Mt.Prospect Park District provides outstanding recreational programs, events, parks, facilities and services.With seven primary facili...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Part-Time Office & Customer Support Coordinator

    Part-Time Office & Customer Support Coordinator

    BB Restoration Services, LLC • Mokena, IL, US
    [job_card.part_time]
    [filters_job_card.quick_apply]
    Position Summary This role is the first point of contact for customers and vendors, ensuring calls are answered promptly, messages are delivered, and the sales process keeps moving.The Office &...[show_more]
    [last_updated.last_updated_variable_days]
    Collections Coordinator

    Collections Coordinator

    CFS • Itasca, IL, US
    [job_card.full_time]
    Our client is a leading financial services organization and they are looking to add a Collections Coordinator to the Accounting Team. They are located in a beautiful office close to the high way, sh...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Intake Coordinator

    Intake Coordinator

    Counseling Works • Lemont, IL, United States
    [job_card.full_time]
    As an organization, we place focus not only on our clients, but on our professionals as well.We pride ourselves on creating an environment where we can foster the personal and professional growth o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]