A company is looking for a Senior Operations Engineer, Voice Switching Support.
Key Responsibilities
Provide proactive technical leadership for service assurance, network reliability, and customer satisfaction
Analyze and resolve complex issues in the switch network and manage real-time network-affecting situations
Train and mentor lower-level Technical Support engineers and create operational processes and procedures
Required Qualifications
Extensive knowledge of DMS-10 and legacy TDM switching systems
Subject matter expert in Nortel DMS switching applications and technologies
Demonstrated improvements to network reliability
4-year degree in Engineering, IT, or Telecommunications or equivalent work experience
Availability for 7x24x365 on-call duties
Senior Operations Engineer • Los Angeles, California, United States