Senior Operations Engineer

A company is looking for a Senior Operations Engineer, Voice Switching Support.

Key Responsibilities

Provide proactive technical leadership for service assurance, network reliability, and customer satisfaction

Analyze and resolve complex issues in the switch network and manage real-time network-affecting situations

Train and mentor lower-level Technical Support engineers and create operational processes and procedures

Required Qualifications

Extensive knowledge of DMS-10 and legacy TDM switching systems

Subject matter expert in Nortel DMS switching applications and technologies

Demonstrated improvements to network reliability

4-year degree in Engineering, IT, or Telecommunications or equivalent work experience

Availability for 7x24x365 on-call duties