Field Services Technician I

Field Services Technician I

Location : Hybrid Salem NH (supporting clients throughout NH MA ME and occasional nationwide travel)

Department : MSP

Reports To : MSP Field Services Team Lead

Status : Full-Time Non-Exempt

About DAS Health

DAS Health is a leader in Health IT & Management Solutions committed to delivering proactive personalized technical support and innovative solutions to our clients nationwide. We take pride in helping healthcare organizations achieve greater efficiency and success through exceptional technology and service.

Position Overview

We are seeking a Field Services Technician I to join our Managed Services team. This hybrid role is based in the Salem NH area and will include both remote and onsite client support across the local region (NH MA ME) with occasional travel nationwide for projects.

This position is responsible for providing proactive hands-on and remote technical support to DAS Health clients serving as the first line of response for resolving technical issues and ensuring outstanding customer service.

Responsibilities

Client Support & Ticket Management

• Respond promptly to client correspondence and provide daily updates on open service requests.
• Work assigned tickets through resolution escalating to senior team members as needed.
• Resolve tickets within required Service Level Agreements (SLAs) and maintain accurate documentation.
• Identify and report recurring issues to help improve long-term system stability and automation.

Technical Support & Implementation

Client networks (firewalls routers switches Wi-Fi)

Onsite Service & Travel

Additional Duties

Requirements

Basic networking knowledge (firewalls routers switches).

Strong troubleshooting and analytical abilities.

Ability to travel to client sites as needed (local and occasional nationwide).

Why Join DAS Health

At DAS Health youll join a passionate growing team that values collaboration innovation and professional development. We offer competitive compensation comprehensive benefits and opportunities to grow within a company committed to improving healthcare through technology.

Our comprehensive benefits package includes :

Equal Opportunity Employer

DAS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

Required Experience :

Manager

Key Skills

Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1