Provider Operations Revenue Cycle Consultant, Manager

Operations Consulting Manager

At PwC, our people in operations consulting specialize in providing consulting services on optimizing operational efficiency and effectiveness. These individuals analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimizing operational efficiency and effectiveness. Working in this area, you will analyze client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

As part of the Provider Operations Revenue Cycle Team you are expected to lead the creation and implementation of impactful operational strategies. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive client engagement workstreams by solving and analyzing complex problems to develop top-quality deliverables. You are expected to use autonomous decision-making and professional skepticism when reviewing, analyzing, and producing deliverables across multiple client needs, and play a visible role in cultivating meaningful client relationships, inspiring your teams, and navigating ambiguity.

Responsibilities include:

• Supervise, develop, and coach teams to achieve client goals
• Manage client service accounts and engagement workstreams
• Create and implement impactful operational strategies
• Solve complex problems to develop premium-quality deliverables
• Utilize autonomous decision-making and professional skepticism
• Cultivate meaningful client relationships
• Inspire teams and navigate ambiguity
• Facilitate meaningful dialogue between different perspectives

What you must have:

• Bachelor's Degree
• 6 years of experience

What sets you apart:

• Degree in Health Administration, Business Administration/Management, Accounting & Finance, Medicine/Health preferred
• In-depth abilities in managing client engagements
• Specialization in revenue cycle operations for healthcare providers
• Understanding of operational and financial drivers in healthcare
• Knowledge of industry trends and regulatory changes
• Proficiency in healthcare revenue cycle operating models
• Proficiency in reporting technologies and automation
• Benchmarking healthcare revenue cycle performance
• Supervising teams to create an atmosphere of trust

Travel requirements:

• Up to 80%