Director, Software Engineering

Job Description

• Provides leadership to a team of software engineers and ensuring the team meets all service level agreements and team objectives
• Maintains high availability of the Visa Transaction systems
• Reduces detection and mitigation time for all incidents, and within SLA
• Ensures timely communication to all stakeholders of all incidents and within SLA
• Bridge Stewardship in support of timely resolution of internal issues
• Drives improvements around customer experiences by reducing Incident response and resolution times
• Drives continuous improvements projects to minimize customer impact through automation, improve knowledge base, and / or other means
• Improves operational efficiencies and ultimately drive better customer experience

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa is not offering relocation assistance for this role.

Visa will accept applications for this role until at least February 26, 2025.  If this is still posting after mentioned date, then we are still considering applications.

Qualifications

Basic Qualifications

Preferred Qualifications

Additional Information

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for this position is $176,400.00 to $282,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa is not offering relocation assistance for this role.