Manager of Customer Success

A company is looking for a Manager, Strategic Customer Success.

Key Responsibilities

Onboard and develop a team of Customer Success Managers (CSMs), providing coaching and mentoring

Empower the team to achieve targets for net renewals, retention, and expansion while focusing on customer outcomes

Proactively monitor customer health and implement strategies for risk management and upselling opportunities

Required Qualifications

Proven experience in managing teams and mentoring others

Ability to thrive in high-pressure environments and meet deadlines

Experience in articulating technical concepts to diverse stakeholders

Strong relationship-building skills with the ability to influence management levels

Experience in cross-functional collaboration with teams such as sales and product