Senior Field Service Engineer

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Nordson PPS, a global leader in Polymer Processing Systems, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary Of The Role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. The Field Service Engineer will conduct startup & commissioning of new equipment on-site at customers. The individual will diagnose and repair Extrusion Auxiliary Equipment including Screen Changers, Gear Pumps, Valves, Underwater and Water Ring type Pelletizers and polymer Cleaning Ovens. The ideal candidate will possess a strong technical background in mechanical, electrical, and hydraulic disciplines. Strong communication and listening skills are required to interact with customers at multiple levels of employment and management. This field service role primarily supports North America, and also Central & South America.

Essential Job Duties And Responsibilities

• Independently travel nationally and internationally as the primary technical representative to the customer.
• Interact with customers to diagnose and resolve extrusion & pelletizing equipment issues and failures.
• Train personnel on the operation and maintenance of Nordson BKG extrusion and pelletizing equipment.
• Conduct follow-up calls with customers to assess equipment performance and customer satisfaction.
• Complete service reports documenting actions performed, equipment failures, and corrective actions.
• Collect and document customer feedback for equipment performance to facilitate continuous improvement.
• Provide feedback to Engineering and Sales on equipment performance.
• Collaborate with sales, engineering, manufacturing, and after?market services to develop customer?centric solutions.
• Other duties as assigned.

Education And Experience Requirements

Required Skills And Abilities

Working Conditions and Physical Demands

Field environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required. This is a travel intensive role. Must be familiar with all aspects of traveling; scheduling flights, hotel and rental car reservations, managing travel expenses, etc. Must be able to manage changes in travel plans. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Estimated 80% (overnight) other travel in assigned sales / service territory.

Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Polymer Processing Systems

Nordson Polymer Processing Systems designs, develops and manufactures systems to melt, homogenize, filter, meter, and give shape to plastic materials. We craft world?class machines to optimize every part of the polymer processing journey. By joining our team today, you will help us bring innovative ideas to life. Nordson Polymer Processing Systems is a global team that works to create intelligent solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. Our polymer processing technologies and plastic extrusion equipment are used in applications across a wide range of industries, from food packaging to EV batteries. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Polymer Processing Systems. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.

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