Technical Support Engineer I

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

AXON is seeking a high-energy skilled Support Engineer with expertise in customer service computer networking cloud solutions & Windows server administration. This individual will play an instrumental role in supporting critical and escalated issues. We need a proactive individual who excels in a high-paced evangelistic startup environment focusing on law enforcement and thrives on resolving technical issues.

What Youll Do

Location : US based Axon hub sites (Atlanta Boston Denver San Francisco Scottsdale or Seattle metro areas)

Reports to : Manager of Technical Support Tier 2

• Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services.
• Join Forces with Axon Teams to triage and prioritize agency change and feature requests
• As needed provide frontline email & phone support to customers for complex technical issues augment / cover for the Technical Support Representative team
• Research diagnose troubleshoot and identify solutions to address Axon device and system issues directly with customers via phone & email
• Follow up with clients to ensure their systems are fully functional after troubleshooting
• Assist the tier 1 support team by answering questions aiding in troubleshooting efforts and training
• Log & provide detailed notes on each customer interaction
• Develop knowledge base articles
• Solve problems proficiently in an ever-evolving environment
• Report bugs and trends to the necessary Axon teams
• Participate in an on-call rotation for outages or other critical escalations as needed
• Establish the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients
• Proactively improve knowledge and develop analytical and technical skills
• Up to 30% travel as needed to customer sites for direct troubleshooting

What You Bring

In order to comply with federal law your employment is additionally contingent on your ability to lawfully possess ship transport or receive firearms or ammunition under all applicable regulations if required. If it is indicated in your job posting that your role requires CJIS clearance your employment is also contingent upon your ability to obtain and maintain CJIS security clearance in all applicable jurisdictions for the duration of your employment.

Benefits that Benefit You

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The actual base pay is dependent upon many factors such as : level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit Pay Range

$56625 - $90600 USD

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights at or via our Axon Privacy Web Form. For more information please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Required Experience :

IC

Key Skills

Database,Jira,Linux,Bank,Java

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 56625 - 90600