Intake Specialist (Inbound)Hanger • Virginia Beach, VA, US
Intake Specialist (Inbound)
Hanger • Virginia Beach, VA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.part_time]
[job_card.job_description]Experience in a medical office Medical terminology knowledge Experience with EMR systems (NextGen) Spanish speaking DME / Orthotic knowledge Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols Proficient computer skills including Windows based office technologies (ex. Word, Excel), Outlook and automated billing systems Working knowledge of ICD-9, ICD-10, HCPC / CPT and other coding Ability to use office equipment; such as, facsimile machine, calculator, and postage machine General knowledge of state, federal and regional collection and reimbursement laws Excellent organizational skills and able to manage multiple tasks in a fast paced environment Must have an enthusiastic and positive attitude Ability to work independently, exercise creativity, and be attentive to detail Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. Keep the patient at the center of everything that you do, building lifelong trust. Foster open collaboration and constructive dialogue with everyone around you. Continuously innovate new solutions, influencing and responding to change. Focus on superior outcomes, and calibrate work processes for outstanding results. Competitive Compensation Packages 8 Paid National Holidays & 4 additional Floating Holidays PTO that includes Vacation and Sick time Medical, Dental, and Vision Benefits 401k Savings and Retirement Plan Paid Parental Bonding Leave for New Parents Flexible Work Schedules and Part-time Opportunities Generous Employee Referral Bonus Program Mentorship Programs- Mentor and Mentee Student Loan Repayment Assistance by Location Relocation Assistance Regional & National traveling CPO / CO / CP opportunities Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest
Intake Specialist (Inbound) - Remote
The Intake Specialist (Inbound) talks directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements.
Your Impact
Promotes the values of Hanger
Receives incoming calls from patients and scheduling various appointment types for multiple locations
Communicates professionally with patients
Appropriately documents and confirm requested appointment
Provides excellent customer service
Determines the most appropriate location, clinician, and appointment type needed for the patient
Manages incoming faxes from referral sources
Triages and route general inquiry calls
Contacts patient for no show / rescheduled appointments
Minimum Qualifications
Required :
- High school education or equivalent
- Minimum of 2 years of related experience
- Minimum good fit for the job, as determined by a skills assessment. Hanger will administer the assessment as part of the selection process.
Preferred
Additional Success Factors
Pay range of $17.20 to $23.40 per hour + benefits + annual bonus : up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.
Our Investment in You
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
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Intake Specialist • Virginia Beach, VA, US
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