Director, Quality Assurance

At Build-A-Bear we believe in the power of imagination, creativity, and memorable experiences. Our mission is to add a little more heart to life by creating unique experiences, lasting connections, and beloved memories that create lasting emotional connections. We are a multi-channel, site-based experience and entertainment company, with diversified categories and consumer segments. We are seeking a strategic and inspirational Director, Quality Assurance to join our dynamic team.

The Director of Quality Assurance plays a crucial role in ensuring Build-A-Bear delivers high-quality products and services to our guests. This role directly impacts our competitiveness, financial performance, and ability to meet the expectations of guests and regulators.

Responsibilities :

• Develop and communicate quality standards for all Build-A-Bear Workshop locations
• Develop vendor relations
• Interface with laboratory partners
• Quality audits and inspections
• Identify and trouble shoot quality issues
• Risk management
• Data analysis and reporting
• Cross-functional collaboration
• Product release and compliance verification

Required Qualifications :

P referred Qualifications :

Behavioral Traits for Success :

Working Environment :

Your Performance will be Measured On :

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following :