Associate EngineerCordia Resources by Cherry Bekaert • Anaheim, CA, United States
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Associate Engineer
Cordia Resources by Cherry Bekaert • Anaheim, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]1+ year of IT support experience (preferably in an MSP environment). CompTIA Network+ and A+ certifications required (or equivalent experience). CCNA (Cisco Certified Network Associate) or equivalent certification preferred. Networking fundamentals (switches, firewalls, VPNs). Knowledge of authentication protocols and remote connectivity tools. Familiarity with ticketing systems and enterprise support platforms. Excellent verbal and written communication skills. Strong customer service mindset with a "can-do" attitude. Ability to manage time and prioritize multiple requests effectively. Work Model : Primarily on-site in the Anaheim area, with occasional remote work and travel to client sites (reimbursed mileage). Dress Code : Business casual-slacks and button-up shirts (no graphic tees). Jeans and polos permitted for on-site client work. Language : Fluency in Spanish is a plus. Hours : Standard business hours with potential for after-hours or emergency coverage (24 / 7 rotation, approximately twice per quarter).
Job Title : Associate Engineer
Location : Anaheim, CA (On-site / Field)
Compensation : $31 / hour
Schedule : Full-time, typically 8 : 00 AM-5 : 00 PM (may fluctuate); occasional weekend or after-hours coverage as needed
Overview
An organization in the Anaheim area is seeking an Associate Engineer to join their team. This role provides both on-site and remote technical support across multiple client environments, ensuring the smooth operation of network systems, workstations, and IT infrastructure. The ideal candidate has a strong technical foundation, communicates effectively with remote clients, and thrives in a hands-on, problem-solving environment. Key Responsibilities
- Provide remote and on-site technical support to client users.
- Troubleshoot and resolve issues with workstations (PCs, laptops, monitors).
- Configure and maintain firewalls, Wi-Fi access points, and network switches.
- Support server and cable management activities.
- Communicate and escalate complex issues to the internal IT team when necessary.
- Manage ticketing requests and ensure timely resolution.
- Maintain appropriate documentation for issues, resolutions, and configurations.
- Ensure system security and proper authentication protocols are followed.
- Represent the team professionally during client visits.
Requirements
Experience :
Education / Certifications :
Technical Skills :
Soft Skills :
Additional Information
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