Print / Mail / Scan Associate

General Information

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City Boston, Manchester, Nashua, Providence, Springfield, Warwick, Worcester State / Province Massachusetts, New Hampshire, Rhode Island Country United States Department DELIVERY_ACCOUNT_OPERATIONS Date Thursday, December 4, 2025 Working time Full-time Ref# 20036762 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 33,360 Annual Base Salary Maximum 66,720 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and / or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit . Hourly :  Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .

About the Role

You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.

Key Responsibilities

Manage equipment fleet, monitor performance, and coordinate service response

Provide on-site helpdesk support and act as point-of-contact for escalations

Administer workflow scanning configurations, firmware updates, and device deployment

Monitor consumables, parts inventory, and order fulfillment

Coordinates device installations, moves, and decommissions

Maintain service reporting tools and generate regular client-facing reports

Integrate and operate within client ticketing / helpdesk systems

Collaborate with service teams and escalate major incidents as needed

• Must be proficient in Production Print and ideally have experience with Baltoro, iGEN, Nuvera, Iridesse and PrimeLink
• Provides coverage for Print / Mail / Scan Professionals, Docucare Associates at our various NE clients.
• Execute Production Print responsibilities such as : Work with FreeFlow Make Ready or FreeFlow Core to setup print jobs Working knowledge of FIERY Print brochures, flyers, posters, transactional print, feeders, laminators and duplo devices

What You Need to Succeed

Prior experience managing a print or equipment fleet environment

Familiarity with printers, MFDs, and Local Area Networks (LANs)

A+ certification or relevant technical training preferred

Experience with software / server administration and configuration

Proficient in Microsoft Office, basic networking, and device troubleshooting

Strong organizational skills, customer service mindset, and communication abilities

How We Set You Up for Success

Full onboarding and technical training

Access to support tools and advanced remote monitoring systems

Career development with regular reviews and improvement plans

Adherence to client compliance and training programs (e.g., HIPAA, security)

What We Offer

Competitive hourly compensation with overtime potential

Comprehensive benefits from day one (medical, dental, vision, life insurance)

401(k) with company match

Paid time off, holidays, and personal days

A culture that prioritizes flexibility, safety, and work-life balance

With Our Technology, Build Your Future at Xerox. Apply Now.

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