Desktop Engineer

Are you a current Aims Employee, Temporary Worker? If so, to help avoid future access issues, please apply through your Workday account using "Browse Jobs" in the in the Workday search field located on the top center of the screen.

Are you a current Aims Student? If so, to help avoid future access issues, please apply through your Workday account using the Aims Jobs app on your Workday home page.

Are you both an Employee and a Student? If so, to help avoid future access issues, please apply through your Workday account using "Browse Jobs" in the in the Workday search field located on the top center of the screen.

For assistance, please contact the recruitment team at 970-378-3720.

Minimum Hiring Annual Salary :

$79,735.00

Maximum Hiring Annual Salary :

$86,114.00

To attain the maximum annual salary, employee must meet all minimum qualifications plus :

• 5 (five) years of additional applicable work experience and / or degrees higher than minimum qualification degree. Degrees higher than the minimum qualification degree can be used in combination with additional work experience.
• A combination of related education, on-the-job work experience, certifications and / or licenses that results in a candidate successfully meeting the minimum qualifications of the position, may be considered.

The stated salary amounts are not guaranteed in the event employment ends with Aims during any fiscal year.

Included with Aims Full-time Employment is a generous package of Benefits, most are listed below :

Job Description :

Aims Community College actively supports an environment that embraces the College's Mission, Vision, Values and a culture of innovation and care. The College embraces and seeks to hire individuals who want to be a part of this environment and have the skill sets necessary to be successful in this position.

The Desktop Administrator contributes to the College's success by providing, implementing, and supporting moderately complex Mac and Windows platform management and enterprise-wide desktop images for end-user computing platforms. The Desktop Administrator will create and deploy OS and application updates, as well as implement and monitor desktop encryption solutions and deploy and regulate licenses for software. They will evaluate current systems to implement innovative changes to improve support, user experience, and future system development. They will also assist with planning, implementing, maintaining, and troubleshooting sophisticated desktop management server infrastructure and provide technical assistance and troubleshooting for desktop support issues. They will also be responsible for endpoint patching and security, working closely with Information Security to identify and remediate security vulnerabilities. They will perform software packaging / distribution-related tasks and participate in projects, as needed.

Task Development & Implementation :

Identify tasks, structure a timeline, and successfully complete the tasks within the specified timeline.

Work with stakeholders and other departments during project phases.

Update documentation and training for the project completion.

Maintenance of Desktop Images, Updates, & Patches :

Implement and deploy desktop images for end-user computing platforms, including Windows and Mac.

Deploy OS and application updates, often in close coordination with Information Security.

Support encryption solutions for all end-user computing devices.

Create desired user experience through system policies and scripting.

Troubleshoot issues and apply fixes.

Documentation & Server Infrastructure :

Properly manage endpoints in Active Directory and ensure proper organization and function of desktop management solutions.

Consult with the Director and Systems Engineers and assist in planning, design, implementation, and maintenance of desktop management infrastructure.

Monitor and control systems in accordance with industry best practices.

Update and maintain technical documentation on supported services.

Software Deployment & License Tracking :

Perform software packaging and distribution-related tasks.

Participate in projects as needed.

Track licensing for software college-wide, provide reports on usage and advise of and remove software that is no longer used or that is coming to its end-of-life.

Ensure updated images can run necessary software and advise departments with recommendations for upgrading or replacement.

Technical Support :

Work closely with the Service Desk and Technical Support Services team on issues that may arise.

Provide technical assistance and Tier 2 troubleshooting for desktop support issues.

Ensure proper documentation of issues that arise so future problems can be quickly resolved for customers.

Required to participate in a rotating schedule of IT on-call coverage and maintenance outside normal business hours.

Required travel to our satellite campuses as needed.

Other Duties as Assigned

Minimum Qualifications :

Associate's Degree in Computer Science, Information Technology, or other related field; plus, one (1) year working in a professional IT capacity or an equivalent combination of education and / or work experience. (3 years of IT experience, if no applicable degree).

Professional aptitude should include knowledge of TCP / IP networks, intermediate knowledge of current Microsoft operating systems, and basic knowledge of current Apple operating systems.

Ability to convey and record concepts and changes through written documentation.

Familiarity with encryption, LDAP, Active Directory, and Group Policy.

Experience working with Active Directory and Group Policy Objects.

Experience working with WSUS or similar OS patching applications.

Knowledge of VBScript, .NET, PowerShell script, or other coding experience.

Basic knowledge of SQL, MySQL, or other languages used to manage data within a DBMS.

Customer Service focused.

Ability to work and collaborate with team members

Required Documents : Cover Letter

Resume

Preferred Qualifications :

Industry-recognized IT certifications : MTA, MCSA, MCITP, MCSE, JAMF 200, or other IT certifications.

Intermediate to advanced knowledge of Apple OS.

Experience working in higher education.

Experience working with imaging and software deployment tools, such as Microsoft Deployment Toolkit (MDT), Windows Assessment and Deployment Kit (ADK), Microsoft Assessment and Planning (MAP) Toolkit, Remote Server Administration Tools (RSAT), Microsoft System Center Configuration Manager (SCCM), JAMF, Microsoft Project, or other project management software.

All Applicants :

For information on our hiring practices, please visit our resource page : https : / / www.aims.edu / departments / human-resources / hiring-process .

Aims Community College is an equal opportunity employer. Selection will be based solely on merit and will be without discrimination based on age, ancestry, color, creed, disability, ethnicity, familial status, gender, gender identity, genetic information, marital status, national origin, sex, sexual orientation, race, religion, or veteran's status. All application materials must be submitted by the closing date posted and become the property of Aims Community College. The screening committee will select finalists for interviews. The goal of Aims Community College is to enhance the diversity present in the district we serve. To comply with the Immigration Reform and Control Act of 1986, if hired, you will be required to provide documents within three (3) business days of hire date to show your identity and your authorization to work. This law applies to all persons hired.

Screening / Selection :

To be considered, please provide a thorough and complete application. Initial screening will be conducted by a committee based on completed application materials.

Employees in these positions may be asked to participate in temporary assignments lasting less than nine (9) months (such as curriculum development, short term projects, meetings and substitute duties) which could amount to additional temporary pay.

Upon hire, all positions at Aims Community College require a criminal background check and may require industry specific screenings such as an MVR, physical and / or drug screen. Keep in mind, a conviction does not automatically preclude candidates from being employed. The nature of a conviction will be considered relative to the duties of the position.