Branded Website Supervisor

A company is looking for a Branded Website Supervisor to manage the Branded Website team and enhance customer experience.

Key Responsibilities

Lead daily operations of the Branded Website team, focusing on employee engagement and customer satisfaction

Monitor service levels and performance metrics, reporting trends to management

Serve as the primary point of escalation for complex customer support issues and manage support tickets

Required Qualifications

High School Diploma or GED required

Minimum two years of customer service or experience in customer experience roles

One to two years of printing industry knowledge required

Two to three years of customer support experience within the printing industry

Three or more years of online trade print experience preferred