Koncert – Communications Specialist

We’re seeking a content professional who blends UX writing and content strategy with a strong marketing background. This role ensures that every word across our digital experience is purposeful, user-centered, and aligned with our brand voice. You’ll craft clear, engaging copy for interfaces while maintaining a structured content library that supports scalable, consistent experiences across platforms.

Key Responsibilities

Write microcopy for digital interfaces — buttons, menus, error messages, tooltips — that enhances clarity and usability.

Maintain and evolve voice and tone guidelines to balance usability with brand personality across all touchpoints.

Collaborate with designers, developers, product managers, and marketing teams to ensure consistency between product UX and marketing messaging.

Contribute to the redesign of our native app experience, ensuring a fresh, intuitive look and feel aligned with modern UX best practices.

Documentation & Governance

Maintain a centralized content library of reusable assets across Product Design.

Create clear, scalable documentation for content workflows, governance, and usage guidelines.

Partner with Legal, Compliance, and Accessibility teams to ensure all content meets regulatory, accessibility (WCAG), and inclusivity standards.

Document and evolve our design system principles, ensuring consistency in tone, language, and interaction patterns across digital products.

Skills & Qualifications

Writing Clarity: Ability to craft concise, intuitive copy for UI elements that improve user experience.

User Empathy & Research: Understanding of user needs through research, testing, and data-driven insights.

Content Strategy: Experience planning and managing content across user journeys for consistency and brand alignment.

Information Architecture: Strong organizational skills to structure content logically and support seamless navigation.

Design Tool Proficiency: Familiarity with Figma and collaboration within design systems.

Brand Voice & Tone Management: Proven ability to maintain brand consistency across UX and marketing content.

Analytics & Conversion Optimization: Ability to interpret user data to refine copy and enhance engagement.

Documentation & Governance: Skilled at writing clear content guidelines and usage documentation for cross-functional teams.

Accessibility & Inclusivity: Understanding of WCAG standards and best practices for inclusive language.

Collaboration & Influence: Excellent communication and soft skills; capable of influencing peers and stakeholders across disciplines.

Marketing Acumen: Understanding of marketing strategy and go-to-market practices to align UX messaging with brand and business objectives.

Preferred Background

4+ years of experience in UX writing, content design, or content strategy roles.

Background in marketing, digital design, or communications.

Experience in large-scale enterprise or retail digital environments (e.g., e-commerce, mobile app ecosystems).

Familiarity with agile workflows and design systems at scale.

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