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IT Vendor Manager
IT Vendor ManagerStellar Professionals • Moines, IA, United States
IT Vendor Manager

IT Vendor Manager

Stellar Professionals • Moines, IA, United States
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Location & Work Arrangement

  • City, State : Des Moines, Iowa
  • Work Arrangement : Hybrid
  • Contract : This is a Contract position.
  • Onsite Requirement : REQUIRED to be onsite every Wednesday. Submit only local / regional resources who can reliably meet this weekly commitment.
  • Note : The selected candidate will undergo an additional background check investigation, including completion of waiver forms and a fingerprint process, run by the Client.

Key Responsibilities and Focus Areas

IT Vendor Relationship and Performance Management

  • Relationship Development : Develop and maintain strong, collaborative relationships with key IT vendors and service providers.
  • Performance Oversight : Facilitate regular vendor performance and business reviews. Monitor compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), initiating corrective actions for underperformance.
  • Escalation Point : Serve as the primary escalation point for vendor-related issues and disputes.

    • Contract Oversight, Financial & Risk Management

  • Agreement Management : Oversee the negotiation, execution, and renewal of IT Statements of Work (SOWs), ensuring alignment with legal, financial, and operational standards.
  • Financial Stewardship : Track vendor spend, benchmark pricing and service levels against industry standards, and ensure alignment with IT budgets and forecasts.
  • Risk & Compliance : Identify and manage vendor-related risks, including cybersecurity, data privacy, and operational continuity. Support internal audits and compliance initiatives.
  • Procurement Knowledge : Apply strong knowledge of IT procurement standards and align the strategic vendor portfolio with the agency's IT roadmap.

    • Issue Management and Communication

  • Change Control : Log and track vendor-related issues, escalations, and change requests. Document change control approvals for IT services or infrastructure.
  • Stakeholder Liaison : Schedule and document vendor meetings, demos, and onboarding sessions. Communicate vendor updates, risks, and contract changes clearly to all stakeholders.
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